Customer Success Partner Expert

Requisition ID: 424822
Work Area: Sales
Expected Travel: 0 - 20%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T4PF-1
Additional Locations:

 

Original Posting Date: 06/02/2025 

 

Job Title: Customer Success Partner Expert 

Location: Newtown Square, PA 

Work Model: Hybrid work model 

 

Purpose and Objective:   

SAP America, Inc. seeks a Customer Success Partner Expert at our Newtown Square, PA location responsible for the day-to-day customer engagement from signature onwards. ��

 

Expectations and Tasks:  

Drive the experience of customers around product onboarding, use case identification, project initiation, architecture and governance coaching, project companionship, post-launch relationship management, and renewal negotiations. Drive value realization for our customers. Proactively customers post-sale to ensure they get maximum value from their SAP Platform & Technologies Cloud Solutions. Assist with escalations or critical situation management. Act as technical trusted advisor “Cloud Solution Architect” through providing “To-Be” State Architecture workshops, best practices, VIP webinars, and driving Re-platforming discussions with Customers. Maintain retention and manage the customer renewal process including full execution of the entire opportunity-to-win cycle (including CRM, pricing, rev rec, legal, forecasting, etc.). Use relationship building skills to build a network of colleagues and customer-facing personnel to support assigned accounts such as Account Executives, Product Management, Support, Deals Desk, Implementation Services, Partners, etc. 

 

Education and Occupational Experience:  

Bachelor’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, Business, or a related field of study and seven (7) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Mathematics, Engineering, Business, or a related field of study and five (5) years of experience in the job offered or related occupation. 

 

Qualifications/Skills and Competencies Experience:  

Experience must involve five (5) years in the following:  

SAAS and IAAS, including provisioning, onboarding, and customer support; 

Navigation of SAP’s support cloud entitlements or licensing; 

SAP solutions portfolio and business process with experience in one Line of Business, such as SAP ERP, Successfactors, or Ariba;  

Customer Engagement solution; 

Support system and process; 

Architect cross Line of Business solution to meet specific business needs; and 

Position, architect, demo or develop solution within SAP Business Technology Platform (BTP) Cloud solutions. 

 

Travel: Position requires up to 20% domestic and international travel to various and unanticipated client sites.  

 

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

 

Internal use only: reference code lhrs4262 

SAP:SAIL 

EX:OUT 

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