Assistant Automotive Store Manager

Company Description

Monro, Inc. is one of the nation’s largest auto service companies and major tire retailer. We own and operate more than 1,200 stores in 32 states and our stock trades on the Nasdaq (MNRO). The Monro family of brands includes some the most recognizable names in the industry—Monro Auto Service and Tire Centers, Mr. Tire, Tire Choice, amongst many more regional chains. Our dominance is driven by teammates who strive to provide a five-star experience and deliver consistent value to our guests and shareholders. At Monro, we understand that a 5-star guest experience begins with a 5-star teammate experience. In fact, we’re currently investing more than $100 million in store improvements, new technology, and career development through our own Monro University training platform. 

Destination Monro – Your Career is Here! 

Do you have what it takes to shape a better future for yourself and the automotive service industry? Our vision is to be America’s leading auto and tire centers, trusted by consumers as the best place in our neighborhoods for quality automotive maintenance and repairs. We’re looking for motivated individuals at every stage in their career who share our vision. Positions are available in our retail locations across our many brands, in field management, and in store operations at our Store Support Center in Rochester, New York. If you like helping others, as much as you like working on cars; if you enjoy being part of a team, solving problems, and building guest relationships; if you value honesty and integrity - we have a Destination for you at Monro. Contact us to learn more.  Destination Monro! – Your career is here. 

Job Description

About The Role: 

The Assistant Manager role is a full-time position and is hourly based upon needs of the business. The Assistant Manager is a key holder for the store and serves as the manager on duty (MOD) in the absence of the Store Manager, or when demand requires it. The Assistant Manager is responsible for assisting in managing the operations of an automotive retail service and repair store to meet or exceed service standards and to achieve Monro’s performance and profitability goals.  This position is expected to ensure that all teammates deliver exceptional 5 Star service to our guests, through effective communication of vehicle issues and proposed solutions, as well as consistently meeting guest expectations for time commitments and quality.  

Salary Range: $18.00 - $24.00 per hour - Based on experience.

This role is eligible for additional compensation and incentives. 

Responsibilities

• Schedule guest appointments for the most effective optimization of technician abilities in the efficient and timely completion of vehicle services/repairs  
• Help achieve Monro’s sales goals by properly informing and recommending tire and service products and sales promotions. 
• Attend to all guest needs in areas of sales, service, complaints, and adjustments. 
• Build guest relationships to maximize customer satisfaction, loyalty, and retention. 
• Assist technicians in conveying repair and service needs to guests. 
• Ensure the store is in excellent condition and maintained to Monro standards for cleanliness and consistently in guest ready condition.
• Assist with inventory management to include the oversight of pulling of tires and parts, unloading and stocking inventory. 
• Provide direction and oversight to other technicians and assist where needed with services/repairs. 
• Assist in organizing the store’s workflow to ensure that technician skill levels are utilized efficiently for completing vehicle services/repairs effectively and timely in accordance with Monro standards of operation. 
  • Understand and adhere to company policies and procedures, Governmental standards including environmental codes and ANSI/OSHA standards. Consistent use of all required safety standards set forth in training and policies and procedures.  
• Perform Store Manager functions as business needs dictate. 
• Perform other duties as assigned and required by direct supervisor. 

Qualifications

Qualifications:  

• High School Diploma or equivalent  
• Minimum of two years retail experience, or the equivalent combination of education and experience.  
• Ability to work flexible hours, days, evenings, weekends, and holidays. 
• ASE certification and State Inspection License (where applicable) preferred. 
• Ability to influence and motivate a team to achieve set goals and objectives.   
• Ability to problem solve, manage inventory, merchandising, and customer service.   
• Communications skills to effectively communicate with teammates and guests.  
• Complete all Monro required train