Mountain Sports Sales Supervisor

Location: Frisco, Colorado

Copper Mountain Resort is a vacation destination located 75 miles west of Denver, Colorado in the heart of the Rocky Mountains. Three vibrant, pedestrian-friendly village areas host lodging, retail outlets, restaurants, bars, and family activities. During the winter months, Copper's world-class terrain offers skiing and riding for all ages and abilities. Each summer, the mountain transforms into a playground for hikers, mountain bikers, and anyone seeking a genuine Colorado experience. Copper Mountain Resort is also home to Woodward Copper action-sports camps, programs, and training facility.

The Mountain Sports Sales Center Supervisor will ensure accurate customer relationship management in all aspects of Mountain Sports while delivering and leading the team to deliver exceptional customer service. The Mountain Sports Sales Center Supervisor is responsible for overseeing agents receiving inbound calls from the call center, or direct line, requesting private lessons or special programs. The Mountain Sports Sales Center Supervisor will assist customers with the booking, scheduling, payment, selection of instructor, time, day, location and whatever else the customer may request. The Mountain Sports Sales Center Supervisor will assist SRS Sales Specialists in the above tasks and any others deemed necessary by the Mountain Sports Fulfillment Manager. The ultimate goal of the Mountain Sports Sales Center Supervisor is to provide exceptional customer service and accuracy on behalf of the customer as well as supervise the operations of Mountain Sports Sales Center. Furthermore, the Mountain Sports Sales Center Supervisor is responsible for being informed about all aspects of the private lesson and special programs environment, as well as the other mountain sports products offered. This position is a seasonal leadership position. Applicants are expected to lead by example, support department service standards, and exhibit appropriate, pro-active, guest-friendly behavior.  

Administration Duties: 

• Customer Relationship Management (CRM) - the ability to manage guest databases and relationships to drive sales.  

• Using resort specific software (RTP), is able to sell & fulfill, as well as assisting the Specialists in selling and fulfilling all Private Lesson, Adult and Youth Programs and other Mountain Sports products as needed.  

• Maintaining membership data or entrant data. 

• Coordinate and schedule Volunteers and Employees for all Ski and Ride School lessons and Mountain Sports programs. 

• Provide support and communicate with SRS operations Supervisors on a daily basis. 

• Work with operations Supervisors to facilitate on-snow program coordination. 

• Delegate responsibilities to SRS employees and volunteers when necessary to ensure smooth on-snow operations  

• Oversee daily opening & closing tasks.  

• Follow up on all deposit corrections and over/short situations. 

• Ensure the best possible experience for Copper Mountain Employees by providing support, communication, and accuracy in paperwork and lesson bookings.