Strategic Customer Success Manager

Data is at the core of modern business, yet many teams struggle with its overwhelming volume and complexity. At Atlan, we’re changing that. As the world’s first active metadata platform, we help organisations transform data chaos into clarity and seamless collaboration.

From Fortune 500 leaders to hyper-growth startups, from automotive innovators redefining mobility to healthcare organisations saving lives, and from Wall Street powerhouses to Silicon Valley trailblazers — we empower ambitious teams across industries to unlock the full potential of their data.

Recognised as leaders by Gartner and Forrester and backed by Insight Partners, Atlan is at the forefront of reimagining how humans and data work together. Joining us means becoming part of a movement to shape a future where data drives extraordinary outcomes.

As an Strategic Customer Success Manager, you’ll guide Fortune 500 companies and innovative startups to data-driven success, becoming their trusted advisor and driving measurable ROI.

Shape the future of data governance, foster meaningful relationships with industry leaders, and leave a lasting impact on the global data community. If you’re a strategic thinker with deep expertise in data and a knack for delivering results, we want you on our team!

Impact & Purpose 🎯

1. Lead the Metadata Charge: Guide data teams toward better collaboration and governance in the Active Metadata Management revolution.

2. Partner with Industry Titans: Become a trusted advisor to Atlan's customers, including Fortune 500 companies and innovative startups.

3. Deliver Measurable Results: Directly impact customer ROI by helping them achieve data-driven success through effective metadata management.

4. Shape the Future: Make your voice heard! Influence the evolution of Atlan's solutions with your insights and expertise.

Your mission at Atlan 🌟

1. Trusted Advisor: Uncover your customers' unique needs and propose strategic solutions to maximise value from Atlan.

2. Relationship Maestro: Build strong connections with CDOs, CIOs, data analysts, and other stakeholders across all levels.

3. Success Champion: Drive high adoption and user satisfaction through seamless onboarding, training, and ongoing support.

4. Data Hero Evangelist: Share customer success stories and inspire the global data community to embrace Active Metadata Management.

What makes you a match for us? 😍

1. Deep Expertise: Proven experience in Customer Success roles or Client Consulting roles focused on data/technology solutions or experience in data governance, data quality, or related fields.

2. Passionate Advocate: You believe in the power of data collaboration and are committed to customer success.

3. Technical Prowess: Possess a strong understanding of the data ecosystem and technologies like Snowflake, BigQuery, Tableau, Looker, dbt etc.

4. Strategic Mind: You can translate customer needs into actionable insights and product improvements and help customers achieve & measure ROI.

5. Commercial Management: Experience driving renewals and identifying expansion opportunities.

Bonus Experience 🤩

1. Data Governance & Lineage Knowledge: Familiarity with metadata management, lineage, and governance frameworks.

2. API/Integration Knowledge: Comfort with basic technical discussions about APIs, workflows, and integrations.

3. Domain Expertise: Industry expertise (e.g., financial services, healthcare, retail) to contextualize solutions.

4. Data Compliance Awareness: Knowledge of compliance frameworks like GDPR, HIPAA, or CCPA.

5. CS Platforms: Hands-on experience with success platforms like Vitally, Gainsight, Totango, or ChurnZero.

Why Atlan for You?

At Atlan, we believe the future belongs to the humans of data. From curing diseases to advancing space exploration, data teams are powering humanity's greatest achievements. Yet, working with data can be chaotic—our mission is to transform that experience. We're reimagining how data teams collaborate by building the home they deserve, enabling them to create winning data cultures and drive meaningful progress.

Joining Atlan means:

1. Ownership from Day One: Whether you're an intern or a full-time teammate, you’ll own impactful projects, chart your growth, and coll