Assistant General Manager, Retail Mall

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

We are currently seeking an Assistant General Manager to join our Retail Property Management team. Our team’s priorities are:

• Providing an experiential approach which guides a differentiated property management experience, resulting in better care and better business
• Support the exponential growth of our business by providing people integration and synergy
• Develop our people for bigger and better roles
• Supporting ambitions beyond the workplace
• Applying new technology and data to drive change

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Property Management

• Coordinate all aspects of property management, including the development of effective relationships with JLL clients and tenants; general property maintenance; implementation capital improvements and financial reporting and record keeping. Specific responsibilities include the following:
• Tenant Move-ins including the preparation of commencement letters and lease administration
• Facilitation of specialty licensing program
• Evaluate annually all service contract requirements and oversee property maintenance contracts
• Coordinate repairs, maintenance and site inspections
• Processing of Accounts Payable
• Collections of Accounts Receivables
• Annual budget preparation
• Monthly variance reports, ensuring accurate data updates of any lease changes. Development of a comprehensive capital improvement schedule for each property
• Coordinate operating expense reconciliations with accounting, be knowledgeable of lease provisions
• Supervise maintenance personnel, administrative personnel and assure superior tenant service
• Other duties as assigned.

EDUCATION AND/OR EXPERIENCE:

• Bachelor's degree (B. A.) from four-year college or university; and related experience and/or training; or equivalent combination of education and experience.
• Must have a current Real Estate sales license or obtain license within six months of employment.
• 3-5 years experience in property management.
• Experience with Microsoft Office; Microsoft Excel; Microsoft Outlook; Yardi Property Management System and other systems as required by client.

COMPETENCIES: The following competencies are required to perform the job successfully: Interpersonal skills; oral communication; written communication; teamwork; diversity; integrity and ethics; organizational support; professionalism; quality of work; observance of safety and security procedures; attendance and punctuality; and dependability.

The individual should demonstrate the following additional competencies:

Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.

Tenant Service - Manages difficult or emotional tenant situations; Responds promptly to tenant needs; Solicits tenant feedback to improve service; Responds to requests for service and assistance; Meets commitments.

Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results.

Delegation - Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subo