Director, Product Management - RCM Services

Inovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their missions, healthcare improves. Therefore, we focus on empowering them with data-driven solutions. And the momentum is building.

Together, as ONE Inovalon, we are a united force delivering solutions that address healthcare’s greatest needs. Through our mission-based culture of inclusion and innovation, our organization brings value not just to our customers, but to the millions of patients and members they serve.

Overview:  We are seeking an experienced Director, Product Management to lead our Revenue Cycle Management (RCM) product area.  This pivotal role involves overseeing the go to market and continuous improvement of our product offerings. The ideal candidate will have a deep understanding of healthcare markets, pharmacy billing processes, medical billing processes, and revenue cycle management.  Experience in both Specialty and Infusion pharmacy billing is preferred.

The individual will have the opportunity to provide contributing inputs into financial forecasts and results, the Incumbent will transform business and market strategies into solutions for problems that are urgent, pervasive and that the market will pay to solve.  Incumbent will own market research and infuse thought leadership across business units and cross-functional teams throughout product development, launch, and ongoing service provision.  In addition to the performance of such other services assigned or delegated by the Company, the Incumbent will communicate to key stakeholders, including the Executive Leadership Team, and will engage with customers and business partners to understand new market needs, as well as define roadmaps, product requirements, operational standards for execution and sales. The Incumbent will demonstrate technical expertise, as well as product management discipline, to bring cutting-edge solutions and assets to market, resulting in delighted customers and sustained growth. 

Duties and Responsibilities:

• For commercially facing solutions/services, own design of a strategic, multi-year business plan and blueprint to meet the product goals around key metrics (e.g., revenue, EBIDTA)
• Facilitate a regular review/update cadence (no less than quarterly) and help ensure revenue attainment;
• Conducts research to evaluate market landscape, technologies, industry, and competitive trends;
• Engage with customers, users, internal stakeholders, and business partners to drive requirements and roadmap and product vision, while understanding the Company’s distinctive competencies;
• Own functional requirements, User Journeys, workflows and use case scenarios, prioritization of requirements, tradeoffs based on partnering with Engineering.
• Provide market-driven requirements to engineering for a long-term scalable architecture.
• Work closely with UX experience designers to develop software and data solutions that will delight users
• Own completeness and review of all scoped requirements at the release and product portfolio level and maintenance of all requirements in Agile-development tools such as vsts, jira, confluence or similar.
• Maintain a published roadmap outlining ideas, value, and timing of those to market, as well as the fit within the product portfolio;
• Design and/or partner on solutions and services – driving early-stage technologies, supporting design-led research, reviewing prototype development, and finalizing fit into the product portfolio.
• Contribute to identification and evaluation of potential third-party partnerships on an ongoing basis;
• Own pricing and distribution strategy and definition;
• Support definition of contract terms and templates and ensure solution/service compliance, including data policies, during definition and early-stage phases;
• Support Solutions Marketing relative to positioning, messaging, and launch of solutions/services;
• Support Operations and Customer Support relative to execution;
• Support Sales and Customer Success, on opportunity development and closure – when complexity and need for subject matter expertise are present; and
• Maintain compliance with Inovalon’s policies, procedures and mission statement, including HIPAA and other confidentiality requirements;
• Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company.

Job Requirements:

• Minimum of 5 years of experience with demonstrable accomplishments in