Amerex - Inside Sales Coordinator

Company Description

Amerex Corporation is the world’s largest and most innovative manufacturer of hand portable and wheeled extinguishers for commercial and industrial applications. Our state-of the-art gas detection systems along with pre-engineered fire suppression systems for vehicles, commercial cooking operations, and industrial applications have earned Amerex a reputation for excellence in the fire suppression industry.

While other companies have been in the industry longer than Amerex, no other company has surpassed the quality, service and innovation provided by Amerex Corporation since its founding in 1971. With quality products, constant innovation and excellent customer support, Amerex Corporation is unsurpassed in its pioneering efforts to provide better fire protection throughout the world.

All Amerex positions follow a culture that aligns with eight guiding principles as follow: Teamwork, Excellence, Communication, Leadership, Environment, Safety, Accountability and Trust. These principles may be illustrated as a compass that provides personal guidance to help team members navigate through situations which may be encountered daily at work. They are the guiding beliefs that we share with our parent company, McWane, Inc. Our continued commitment to and alignment with the McWane Way will lead to positive results in our company and our communities.

Job Description

Amerex Corporation, a global manufacturer and supplier of life safety and fire suppression products has an immediate opening for an Inside Sales Coordinator for our International division at its headquarters in Trussville, Alabama. The coordinator will deliver an outstanding customer experience through professional communication and timely response. The Sales Coordinator facilitates sales of fire suppression products to new and established customers.  Customers communicate with the Sales Coordinator via telephone and email to request quotations, lead times, and delivery options for specific projects. The primary function is to help facilitate sales orders through building and communicating job quotations, prepare orders, transferring pertinent information to customers, as well as being the point person for sales order processing through the facility. This involves organized tracking and continuous follow-up. The Sales Coordinator handles the full project execution through coordination with the sales team, customer, and internal departments. This role requires excellent communication skills, attention to detail and a customer-centric approach. This role reports directly to the Director of Sales and Customer Support.

Responsibilities

• Generates new and repeat sales by providing product and technical information to customers in a timely manner.
• Determines customer requirements and expectations in order to recommend specific products and solutions, emphasizing services, product features and benefits.
• Provides competitive shipping solutions for preparation of successful quotations.
• Accurately processes customer transactions, such as quotations and orders.

• Maintains a professional and courteous demeanor at all times to team members, customers and vendors.
• Sets up and maintains customer files.
• Fills requests for catalogs, information, or samples.
• Contacts customers following sales to ensure ongoing customer satisfaction and quotation competitiveness.
• Manages time effectively, meets personal goals and works effectively with other members of the sales team and departments to help facilitate international orders through the system.
• Attend meetings and prepares reports and updates as needed.
• Assists Management with developing essential strategies for improved sales.
• Perform other duties as assigned

Qualifications

Position Requirements

• Excellent communication skills and the ability to properly set and meet customer expectations.
• Ability to gain comprehensive knowledge of Amerex products and services to advise and assist customers and salespeople.
• Excellent analytical, problem-solving, and organizational skills.
• Superb written and oral grammatical skills, sentence structure, spelling, and punctuation.
• Technology proficient in the Microsoft Office Suite (Excel and Word), Outlook, Teams, Web portals and applications, and enterprise software (Microsoft AX, D365, SAP, or similar)
• Multi-tasking skills with an ability to meet deadlines.
• College degree preferred, minimum high school diploma.
• Three years minimum of relevant experience in an inside sales or customer support role.
• Ability to maintain a calm demeanor when dealing with challenging issues and individuals.
• Knowledge of export documentation and international business a plus