VP, Business Development

Overview

As the VP of Business Development at Foundever®, you will play a pivotal role in prospecting and acquiring new Enterprise clients. This position offers a unique opportunity to leverage our expansive global presence across 45 countries to drive significant business growth.

 

You will develop and present business cases that showcase our outsourcing CCaaS capabilities in domestic, offshore, and nearshore contact center and customer experience delivery. Your expertise will not only contribute to acquiring new logo clients but also to enhancing our position as a leader in the industry. 

About US

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.  

 

Supporting +9 million customer conversations every day in +60 languages across 45 countries, Foundever® combines global strength and scale with the agile, entrepreneurial approach of our founder-led culture, enabling companies of all sizes and industries to transform their CX. 

 

• Winner of Comparably’ s Award for Best Global Culture in 2024, 2022 and 2021 

• Gold Stevie Award Winner for Great Employers 

• We foster an exciting culture of creativity, connection, and commitment.  

 

Read more about our culture:  Foundever® Stories - These are the stories of our people. 

Primary Job Responsibilities

• • Develop client-specific and vertical strategies to win new logo business in the Enterprise space.
  • Hunting and identifying new logo opportunities using social selling techniques, focusing on core BPO and CX engagements.
  • Create and deliver business use cases to new logo customers.
  • Own a proactive sales strategy that fully capitalizes on Foundever’s® diverse portfolio.
  • Proactively seek and build executive-level relationships with key clients.
  • Collaborate with internal stakeholders to ensure proper deal governance and approvals.
  • Consistently achieve revenue and quota targets in line with individual team and organizational objectives.
  • Foster open communication and build trust with team members.
  • Positively represent Foundever® to both employees and customers.
  • Demonstrate strong verbal and written communication skills. 

Qualifications

• Bachelor’s degree or equivalent work experience.
• 5+ years of successful experience selling within a BPO, CCaaS, or SaaS BPO environment.
• Deep understanding of contact center operations and strategies for achieving key performance metrics in an Enterprise Sales role.
• Ability to travel domestically and internationally up to 75%.

Our Perks

• Competitive salaries, benefits, 401(k) contribution matching, and paid time off.
• Flexible work options: onsite or remote work (depending on the market).