Senior Manager, Legal Operations

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international law firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work, and why we attract the best people.

Our people are globally minded, enterprising, collaborative and committed to excellence. Our people represent 110 nationalities and speak 87 languages.

The Role

This Senior Manager role is a unique opportunity to drive significant change within the Firm's dynamic Tech Disputes practice by enhancing client service, operational efficiency, and process innovation. The position is integral to supporting one of the Firm’s key client portfolios, combining leadership in legal operations, complex financial analysis, and collaboration with the client’s in-house legal operations team and the Firm’s legal teams.

As a key member of the Firm’s global Legal Operations team, the Senior Manager will oversee legal operations across disputes and compliance matters for technology-focused clients. The role involves managing end-to-end delivery of critical matters, with an emphasis on portfolio management, operational excellence, and local counsel oversight across jurisdictions. This includes streamlining processes, improving reporting accuracy, ensuring regional compliance, and driving client-facing innovation with AI and business intelligence tools.

The Senior Manager will contribute to client portfolios by addressing tailored operational needs, guiding global local counsel teams through complex invoicing and reporting requirements, and leading strategic financial analysis on fees, budgets, and profitability. They will work across functions such as Pricing, LPM, Finance, Innovation and Practice Solutions, Technology, and Business Development to ensure seamless alignment with client expectations.

This role requires a professional with demonstrable expertise in legal operations and project management, particularly in managing high-value, multi-jurisdictional portfolios within professional services or legal environments. Success will depend on the ability to manage a high volume of bespoke analysis, identify trends across client relationships, and implement effective solutions to optimize legal operations workflows.

The Senior Manager will also have direct team management responsibilities , contribute to the Firm’s Legal Operations growth strategies, and actively participate in innovation initiatives to implement practical tools, processes, and best practices. Strategic relationship-building with legal teams, local counsel, and clients is critical, as is the ability to confidently present operational insights during leadership and client meetings.

The success of this role will be measured by its impact on strategic client management, the enhancement of local counsel operations, and contributions to the Firm’s Tech Disputes practice. The Senior Manager’s ability to optimize processes, deliver high-quality insights, and implement change will transform the legal operations capabilities of the team while promoting service and operational excellence across the Firm’s most critical client relationships.

Main Duties and Responsibilities:

In collaboration with the Director of Legal Operations, develop and strengthen the Firm’s legal operations capabilities and pipeline of work, influencing Partners and lawyers to utilize Legal Ops support on their matters and portfolios.

Operational excellence and process optimization:

• Designing and implementing standardized workflows and operational procedures to enhance efficiency across client matters and portfolios, including tailored frameworks that address specific client requirements and service delivery models
• Conducting process mapping and analysis to identify bottlenecks and opportunities for automation or streamlining as part of continuous improvement efforts
• Leading initiatives to standardize processes across jurisdictions and p