Legal Analyst

Company Overview

Sleep Number is a sleep wellness technology leader. For nearly four decades, we have placed sleep at the center of wellbeing, improving over 15 million lives with our Sleep Number smart beds. We are guided by our purpose – to improve the health and wellbeing of society through higher quality sleep. This is exemplified through our 4,000+ mission-driven team members who passionately innovate to drive value creation through our vertically integrated business model, owning the process from start to finish, including selling in our over 650 stores nationwide.

Our team members are encouraged to bring their whole selves to work, sharing their unique perspectives, backgrounds and skills with Sleep Number every day. Whether you are entering, returning or experienced in the workforce, we have a place for you. We hope you join us in creating the future through higher quality sleep.

Job Summary

Sleep Number’s Legal and Risk team is seeking an experienced Legal Analyst to join their team. The ideal candidate has experience as a paralegal, the ability to exercise independent judgment, and superb interpersonal skills to leverage in working with cross-functional partners to research and resolve legal disputes. This position is responsible for supporting company litigation, investigating and advising on customer threats of litigation, and responding to legal demands in a manner consistent with Sleep Number’s principles, overarching strategies, and while representing the Sleep Number brand; and can expect to consult with legal counsel on a frequent basis to ensure philosophical consistency with other legal activities.  Routine activities will include investigating customer complaints, supporting company product safety monitoring, responding to attorney general complaints, legal demand letters, and small claims matters, supporting litigation document requests for information, subpoenas or other legal demands for information, managing contract processes including NDAs and general contract management. 

Success in this role relies on having legal experience or paralegal training that will be effectively applied after gaining significant familiarity with Sleep Number’s products, practices, and procedures. 

Primary Duties and Responsibilities

Legal & Claims Management

• Investigate, research, and respond to attorney demand letters, small claims proceedings, and attorney general inquiries.
• Assess potential legal risk by proactively identifying, monitoring, and investigating, product injury and safety claims. Collaborate with internal product team personnel and counsel to assess potential product safety hazards.
• Lead company compliance efforts with Consumer Product Safety Commission investigations, providing guidance on regulatory requirements.
• Manage the documentation of settlements of legal claims.
• Advise attorneys on dispute resolution processes and contribute to case strategy development for insured litigation.

Customer Complaint Investigation

• Provide expert analysis and recommendations to customer service on moderately complex claim settlement processes and advice related to customer complaints.
• Provide expert analysis and recommendations to internal security teams and stakeholders in investigating allegations of theft and fraud.
• Serve as trusted advisor to Public Relations Team with investigation and resolution of customer complaints.
• Develop learnings with each resolution and work collaboratively to enhance organizational practices.
• Manage relationships with third-party providers as needed to research and resolve customer claims/complaints.

Contract & Administrative Management

• Manage contract lifecycle management (e.g. deactivating contracts, contract expiration reporting, contract tagging)
• Manage the company’s NDA contract processes.
• Manage litigation hold processes, advising stakeholders on legal preservation strategies and regulatory requirements on behalf of the Company.
• Monitor and manage incoming service of process received from the Company’s registered agent.
• Manage registered agent and corporate entity registrations
• Assist attorneys with completion of contracts with third parties.

Other Responsibilities (<5% of time spent)

• Other projects and duties as assigned.

Qualifications

Education, Related Experience, Certifications

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