Field Engineer - New York City

1. On-Site Support: Respond to service requests from clients or users, travel to their locations, and provide hands-on technical assistance and troubleshooting for hardware, software, and network issues.
2. Hardware and Software Installation: Install, configure, and set up computer hardware, operating systems, applications, and peripherals as required by clients.
3. Maintenance and Repairs: Perform routine maintenance tasks, hardware upgrades, and repairs to ensure the optimal performance and longevity of computer systems.
4. Troubleshooting: Diagnose and resolve technical issues, both hardware and software-related, by identifying root causes and implementing solutions to minimize downtime.
5. Network Connectivity: Assist in network troubleshooting and ensure proper connectivity between devices, ensuring that network infrastructure functions effectively.
6. Documentation: Maintain accurate records of service activities, configurations, and repairs. Document solutions and procedures for future reference.
7. Customer Interaction: Communicate effectively with clients or end-users, providing technical guidance, answering questions, and addressing concerns in a professional and customer-friendly manner.
8. Technology Upgrades: Stay informed about the latest hardware and software technologies, trends, and best practices to recommend upgrades or improvements to clients.

Requirements

• Technical Expertise: Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux), software applications, and networking concepts.
• Problem-Solving: Ability to analyze issues, identify root causes, and implement effective solutions under time constraints.
• Communication: Excellent communication skills to interact with clients and explain technical concepts in a clear and understandable manner.
• Customer Service: A customer-focused approach with the ability to provide excellent service and build positive relationships with clients.
• Adaptability: Flexibility to work in diverse environments and handle various technical challenges on a day-to-day basis.
• Time Management: Efficiently manage tasks and prioritize work to meet service level agreements and deadlines.
• Certifications: Relevant certifications such as CompTIA A+, CompTIA Network+, CompTIA Security+, and Microsoft Certified: Azure Fundamentals can enhance your credibility.

Experience:

5+ years

Education:

4 year College degree, preferably a B.S in a technical science or equivalent experience. All technical certifications are a plus

Benefits

Salary 60K-75k Based on experience

Monthly Bonus benchmarks

Certification Training

Medical and Dental

Paid Vacation

401K