Vice President of Existing Business & Growth, National Accounts - Hybrid - Cigna Healthcare

This person will be supporting the Northeast market which includes: ME, MA, RI, VT, NH, CT, PA, NY and NJ. Please note: This hybrid role will require the incumbent candidate to come into the local Cigna office 3 days per week.

Role Summary:

The Vice President of Existing Business and Growth will be responsible for the execution of a local market client retention and growth strategy for our National Accounts Buyer Group consistent with Cigna Healthcare's overall value proposition that achieves improved client and customer retention, improved competitive positioning, increased membership and earnings growth, while maintaining a strong brand reputation in the market.  This role will lead a team in the delivery of state of the art consultative solutions that address client and customer issues around health and wellness, productivity and security.  Reports directly to the Growth Leader for National Accounts and works closely with the local U3000 market leadership in markets they are responsible for. This position must have demonstrated superior capabilities in leadership, driver of existing business retention and growth plan execution, strong influencing and negotiation skills, distribution management and an ability to successfully lead in an ambiguous and changing market. 

Responsibilities:

• Full accountability for National Account Executive organizational performance

• Manages the development and execution of the market strategy to achieve the retention and growth plan

• Achieves retention/membership growth and persistency goals

• Ensures Client specific development plans are created and executed on by the NAEs that report to them

• Works with NAEs and Directors of Account Management staff to ensure an integrated approach to account development strategies and proactive service strategy

• Works with NAEs to manage the renewal and presentation process for assigned customers

• Develop and execute tactical plans to achieve organizational objectives

• Ensures completion of all strategic planning; holds systematic meeting schedules with staff, producer and customers

• Collaborates and supports the NA and US Employer new business sales efforts in their markets.  

• Coaches individuals in professional development

• Works with staff to build and execute individual development action plans

• Coaches team in their individual development needs. Oversees and provides input to the development of market specific retention and growth plan

• Provides input to the development and execution of local marketing strategies

• Develops and maintains strong intelligence capability through customer/broker contact and formal competitive analysis

• Achieves/exceeds earnings plan

• Completes all reporting requirements on time

• Ensures the use of, and accurate and timely completion, SalesForce.com (SFDC)

• Monitor critical metrics/dashboards to identify operational strengths, weaknesses and opportunities for improvement

• 50% travel in-market for external client visits/forums/advisory boards & internal leadership/training meetings; travel schedule ebbs & flows with annual sales cycle

Role Competencies

• Managing Vision and Purpose – Communicates a compelling and inspired vision or sense of core purpose; Can inspire and motivate entire units or organizations; is Optimistic; Creates mileposts and symbols to rally support behind the vision

• Strategic Agility – Is able to come up with the next great breakthrough things to do; is creative, a visionary, and can manage innovation; is an effective strategist full of ideas and possibilities; sees multiple futures; has broad interests and knowledge; can both create and bring exciting ideas to market; comfortable speculating about alternative futures without all of the data

• Influential Leadership – Is skilled at getting individuals, teams, and an entire organization to perform at a higher level and to embrace change; negotiates skillfully to achieve a fair outcome or promote a common cause; communicates a compelling vision and is committed to what needs to be done; inspires others; builds motivated, high-performing teams; understands what motivates different people

• Customer Centricity – Listens closely with empathy to the needs and exp