Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We’re united in delivering exceptional customer experiences and fostering an inclusive culture where every employee feels valued and empowered to contribute.

 

As a Senior Experience Designer in PNC’s Private Bank Digital organization, this role can be based in Pittsburgh, PA; Cleveland, OH; Columbus, OH; Orlando, FL; or Raleigh, NC. You'll create impactful digital solutions that shape product strategy and user experience. Collaborating with designers, agile teams, and product leaders, you'll ensure every interaction is engaging, consistent, and accessible.
 

We’re looking for someone who is passionate about building experiences that deepen relationships between PNC Private Bank clients and advisors. You’ll execute UX efforts that help individuals and families better understand their investment goals and decisions.

 

You’ll work across these human-centered design practices:

User experience research and testing

Interaction and user experience design

Visual and communication design

Prototyping

In this role, you will: 

Apply your UX and UI skills to an established product by owning the end-to-end experience

Understand problems and goals, map user flows, and prototype interactions

Leverage and improve a design system/component library that aims to deliver consistent UX across a range of user touchpoints

Leverage insights from user interviews and other research analysis to understand user needs

Use quantitative and qualitative data to inform your design decisions

Facilitate brainstorming and design sessions

Evolve prototypes from low, to mid, to high-fidelity

Work alongside UX research, UX content and accessibility experts

Communicate design strategy to teammates and partners

Work closely with front-end developers and product managers to implement UI solutions and ensure the technology fully executes the vision and requirements

 

We think you could be successful if you:

Are a natural collaborator and an excellent communicator, able to present design ideas and explain your thought process in a large team environment

Advocate for users and inspire a culture of design thinking

Can handle the details for multiple projects and deadlines

Believe iteration is the best path to improvement and can adapt quickly to change

Take initiative and act on opportunities for improvement

Seek to learn from your team

 

Preferred qualifications:

An online portfolio that demonstrates strong experience in creating end-to-end digital solutions through ideation, user research, wireframing, and design iteration

Experience working with the Figma suite of design tools

Experience supporting UX/UI initiatives for Agile development teams

Knowledge and experience in the financial industry is desired but not required

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals.

 

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Transforms tasks into intuitive, accessible and easy-to-use designs through the entire experience lifecycle, from the first-time user to the expert.
• Discover customer and business needs through contextual inquiries, and generative and quantitative research, and identify solutions to meet those needs..
• Influence the design direction and strategy. Executes visual, information, interaction, and service design elements of the initiative that meets business and customer needs and delights customers. Communicate the initiative and product to others (Business Partners) through user journeys, storyboards, prototypes, wireframes, and other materials.
• Gauge the usability of new and existing products, and make constructive suggestions for change.
• Conduct research studies and present findings that will inform improvements in the customer experience. May help establish research methods and strategies.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: