US Customer Success Executive (CSE)

Location

Hybrid - New York City (minimum of 2-3 days a week from the office)

SHAPE THE FUTURE OF PRIVACY WITH USERCENTRICS

Usercentrics are a global leader in Consent Management Platforms (CMPs), helping organizations comply with privacy regulations while building trust with their users. Our solutions empower businesses to manage user consents across websites and apps in line with GDPR, CCPA, and other global data privacy laws - serving 100+ countries and supporting over 61 million user consents daily.

We’re growing fast, especially in the U.S. and are now looking for a proactive, and results driven Customer Service Executive to join our North America HQ in New York City. This is an outstanding opportunity to start your SaaS sales career in one of the most dynamic and fast-growing segments of the tech industry: privacy-led marketing.

As a Customer Success Executive (CSE) you will be responsible for managing a high-value portfolio of strategic customers using the Usercentrics product suite . Your primary focus will be ensuring customer satisfaction, identifying growth opportunities, and driving long-term success. You will act as a trusted advisor, guiding customers through best practices, coordinating across internal teams, and developing customized success plans to maximize their ROI. Your main focus will be to drive growth success and customer journeys.

Your Tasks

Strategic Customer Success & Relationship Management

• Develop a deep understanding of each customer’s business goals, compliance needs, and success metrics.

• Conduct regular business reviews to ensure alignment between customer objectives and our platform’s capabilities.

Customer Success Planning & Execution

• Provide personal onboarding support and implementation/consultation (with Customer Engineer support)

• Develop and implement Customer Success Plans (CSPs) tailored to each enterprise account, outlining goals, key milestones, and success metrics.

• Guide customers through product adoption, best practices, and ongoing optimization to ensure long-term value.

Upsell & Expansion Strategy

• Identify upsell, cross-sell, and renewal opportunities by understanding customer needs and business challenges.

• Work closely with Product, Marketing and Customer Success teams to position upgrades, add-ons, and expanded use cases.

Internal Coordination & Cross-Functional Collaboration

• Partner with Product, Support, Sales, and Customer Engineering teams to deliver a seamless customer experience.

• Act as the customer’s voice within the organization, influencing product development and feature prioritization.

You Bring

• Experience: 3+ years in Customer Success, or a related role, preferably in SaaS, data privacy, or compliance technology.

• Strategic Thinking:Ability to develop and execute customer success plans for enterprise clients.

• Relationship Building: Strong communication and interpersonal skills to build trust with senior stakeholders.

• Problem-Solving:Analytical mindset to identify challenges and propose effective solutions.

• Sales & Negotiation: Ability to recognize and act on upsell and expansion opportunities.

• Collaboration: Experience working cross-functionally with Product, Sales, and Support teams.

BENEFITS INCLUDE

• 401K plan contribution
• 20 paid vacation days (PTO)
• Health insurance
• Development Budget for every employee
• Hybrid workplace
• Online yoga sessions
• Headspace App
• Events - Team Buildings, happy hours, parties/get togethers, occasional company covered breakfasts/lunches, in/across offices, online/in person etc.
• Gifts - We celebrate life & work milestones at UC (work anniversaries, new bom babies and similar)
• Snacks, fruits, coffee and