Manager, Product Management - Community Finance

Manager, Product Management - Community Finance

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology.

We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

In this role you will be working on a team that is truly changing banking for good, driving Product strategy and enablement for Capital One’s affordable housing portfolio as part of the Enablement and Innovation team supporting Community Finance. You will have the opportunity to help guide the team toward its vision of “Building inclusive, thriving, resident-centered communities that catalyze opportunity and promote well-being” by optimizing our technology platforms and building game changing customer and associate experiences which allow us to unlock massive value to the affordable housing resident-centered communities that we serve.

Our Community Finance (CF) team is one of the top providers of affordable housing financing in banking. Since its inception, Capital One has provided over $17 billion in debt and equity financing for affordable housing, yielding more than 160,000 affordable housing units. We focus on innovation and opportunity — on long term well being for our associates, customers, and communities.  We dream in disruption — at scale — especially for those who have been underserved.

In this role, you’ll be expected to demonstrate proficiency in five key areas:

• Human Centered

  • You’ll lead sourcing and synthesis of customer discovery efforts to understand customer needs to drive the long term vision for your product

  • You’ll turn these customer insights into actionable strategies that will define the priorities for your team and rally your stakeholders to your vision

• Business Focused

  • You’ll drive your product roadmap to deliver on business outcomes, working closely with a cross-functional team to ensure that all the right resources are aligned to ensure that and your team will be successful

  • You’ll define KPIs for your product and will be responsible for measuring and tracking to those measures, with an eye to adjusting and refining your roadmap as the data dictates

  • You'll identify, prioritize and mitigate key risks to the business, balancing well managed delivery with speed to market

• Technology Driven

  • You’ll have an end-to-end understanding of your product and how it fits into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business

  • You’ll work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the ultimately customer experience your team will deliver always looking to ensure you’re using the best tool for the job

• Integrated Problem Solving

  • You’ll find the leverage when solving complex problems

  • You’ll apply sound judgement and ingenuity to broaden the possibilities for creative, win-win solutions

• Transformational Leadership

  • You’ll rally your teams and senior stakeholders to your product vision and proactively leverage relationships throughout the ecosystem to align to your vision and influence prioritization across partner teams

  • You’ll help attract and retain top talent to your team

  • You'll effectively influence horizontally and vertically through clear and compelling communication, gaining buy-in to pursue transformational outcomes

We want you if you are: 

• Intellectually Curious and a Learner. You ask why, you explore, you're not afraid to blurt out your crazy idea or follow a lead for weeks to find someone with an answer. You are comfortable with ambiguity and a seeker of new challenges. You have a hunger to learn new things, all while exhibiting humility when the time comes to ask for help.

• Impact-driven. You dream big. You desire to make the world a better place, and you get energy from working with others with similar passions to accomplish big, bold goals.

• A Communicator and Influencer. You can communicate complex ideas clearly regardless of yo