Wealth Management, Marcus by Goldman Sachs, Fraud & Disputes Quality Assurance - Senior Analyst - Richardson, TX

OUR IMPACT 

Wealth Management
Across Wealth Management, Goldman Sachs helps empower clients and customers around the world to reach their financial goals. Our advisor-led wealth management businesses provide financial planning, investment management, banking and comprehensive advice to a wide range of clients, including ultra-high net worth and high net worth individuals, as well as family offices, foundations and endowments, and corporations and their employees. Our consumer business provides digital solutions for customers to better spend, borrow, invest, and save. Across Wealth Management, our growth is driven by a relentless focus on our people, our clients and customers, and leading-edge technology, data and design.

Marcus by Goldman Sachs
The firm’s direct-to-consumer business, Marcus by Goldman Sachs, combines the entrepreneurial spirit of a start-up with more than 150 years of experience. Today, we serve millions of customers across multiple products, leveraging innovative design, data, engineering and other core capabilities to provide customers with powerful tools and products that are grounded in value, transparency and simplicity.

YOUR IMPACT

Join our dynamic Controls Assurance and Analytics team at Marcus by Goldman Sachs as a Senior Fraud & Disputes Quality Assurance Analyst. Play a pivotal role in exercising overseeing the quality assurance of dispute resolution and Reg E compliance processes within the Consumer Banking division at Marcus by Goldman Sachs. This role is critical in ensuring that the fraud investigation agents are performing their duties effectively and efficiently, in line with the established policies, procedures, and regulations.

HOW YOU WILL FULFILL YOUR POTENTIAL  

Responsibilities:

• Conduct thorough reviews and audits of dispute cases managed by the resolution agents to ensure accuracy, fairness, and compliance with internal policies and regulatory requirements, particularly Reg E.
• Evaluate the decision-making process in dispute resolutions, ensuring it’s substantiated with adequate evidence and in adherence to regulatory and internal guidelines.
• Work closely with the Controls Assurance and Analytics team to develop and maintain a comprehensive set of controls designed to mitigate fraud risks.
• Engage with various teams across business and operations to reinforce dispute prevention measures, emphasizing quality assurance in the dispute resolution and Reg E compliance processes.
• Participate in cross-functional projects aimed at enhancing the overall effectiveness of fraud management within the Consumer Banking division.
• Stay updated on the latest fraud detection techniques, tools, and industry best practices to continuously enhance fraud investigation accuracy.
• Develop and implement comprehensive controls testing strategies encompassing validation, in-depth investigation, and anomaly detection, focusing on dispute and Reg E processes.
• Provide insightful training and guidance to fraud investigation agents, elevating their competency in fraud detection and investigation.

BASIC QUALIFICATIONS

• Bachelor’s degree in Risk Management, Business Administration, Finance, or a related field from a reputable institution.
• Minimum of 3-5 years of experience in fraud operations, audit, or controls assurance within a reputable financial services environment, with a significant focus on electronic funds transfer regulations, particularly Reg E.
• High proficiency in Microsoft Excel, including pivot tables, lookup functions, complex formulas, index search, and conditional formatting.
• In-depth understanding of relevant regulatory requirements and industry best practices in dispute resolution and Reg E compliance.
• Strong analytical, critical thinking, and problem-solving skills, with the ability to translate complex data into meaningful insights.
• Exceptional communication skills, both verbal and written, with the ability to articulate complex issues clearly and effectively.

PREFERRED QUALIFICATIONS

• Certified Fraud Examiner (CFE) or Certified Internal Auditor (CIA) certification.
• Demonstrated experience in leading and conducting fraud investigations, with a proven track record of effectively identifying and mitigating fraud risks.

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