Customer Project Manager - Installations and Construction - Louisiana

Job Title

Customer Project Manager - Installations and Construction - Louisiana

Job Description

Customer Project Manager - Installations and Construction (Imaging Systems) – Louisiana

The South Zone Installation Project Management Team supporting the Imaging Operations Organization.  You will benefit from the team’s growing breadth and depth of healthcare products and services portfolio and be challenged to drive our best-in-class reputation through top customer experience ratings. In a ‘One Team’ culture, you will have the support of an intrinsically linked group of multi-disciplinary experts who are driven by a common mission of making the world healthier and more sustainable.

As a Customer Project Manager, for Imaging Systems you will formulate the project plan, in accordance with the goals and timing set by management; specifies the project scope, resources required, anticipated costs, risk assessment and quality standards to be used.  This position will cover Louisiana and surrounding areas.

Your role:

• Acting as the primary liaison between assigned customers and Philips “back room” organizations for each assigned project/order, including:

• Gathering information from the customer needed by Philips teams.

• Coordinating with Philips teams to ensure required resources are in place to complete the project.

• Gathering and communicate to the customer information (including site drawings, technical specs, etc.) to answer customer requirements or questions.

• Keeping the customer informed of progress/status of the project within the Philips organization.

• Monitoring progress of the project to key timelines.  Work with customer to keep projects on track

• Forecasting revenue timing for assigned projects.

• Ensuring customer site readiness for installation of Diagnostic Image systems

• Achieving revenue target within an assigned area or group of projects

• Minimizing overall project cycle time and inventory and maximized customer satisfaction.

• Assisting Sales with Order Acquisition (goal 33% of time)

You're the right fit if:

• US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa. 

• Company relocation benefits will not be provided for this position. For this position, you will reside in or within commuting distance to Louisiana.

• Willingness to travel up to 80%. Travel required within assigned zone and infrequently outside zone.

• Remote opportunity based in the Louisiana area. This person will cover primarily Louisiana (but will occasionally travel beyond that to assist other accounts)

• Demonstrated track record of project management skills, preferably with PM certification. Bachelor’s degree preferred.

• 5+ years related experience.

• Able to understand site and equipment technical requirements (HVAC, Electrical, Mechanical, Environmental), to include reading of site-specific floor plans, drawings, and specifications.

• Demonstrated experience in effective relationship management with all levels and backgrounds across all departments and organizational levels with ability to instill confidence in all situations. This includes customer management, local project managers and contractors, and internal Philips organization.

• Experience with MS office suite, Adobe Acrobat, Visio, and CAD

• Experience with patient monitoring in a healthcare setting, network certification

• This position will require you to meet all customer specific mandates such as vaccinations and or screening tests.

• The applicable PMI certification per role/level is required for all Employees hired/re-hired into the CPM/CDM role (including internal transfers from a non-CPM/CDM role). PMI certification obtainment is required within a specific time period of an employee’s start date in the CPM/CDM role. This time period is defined by the role/level and will be documented in the employment offer.

• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

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