Platform Operations Senior Analyst

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

Join us as we work to create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.

We are seeking a Platform Operations Analyst to join our Product Optimization team within our Product and Services Incubation Division at athenahealth. Your job will be to provide support for our emerging platform services; process internal and external cases, troubleshoot complex issues, and provide timely resolutions.

But enough about us; let’s talk about you. 

You enjoy helping others by supporting a customer; you love troubleshooting and problem solving. You want to roll your sleeves up, learn by doing, and identify enhancements of our existing processes. The ideal candidate will demonstrate excellent attention to detail and thrive in an environment where you “own” a core set of responsibilities but launch into additional work and opportunities as they arise. 

The Team: The Platform Operations team supports platform products such as API Solutions, Data View, athenaPayer, Coordinator Core and other evolving services with customer support, troubleshooting and operational processes. 

Job Responsibilities 

• Troubleshoot issues using online resources to resolve and forward outcomes to internal and external teams
• Perform outreach to clients to convey updates, gather information, and coordinate roll-out of new services  
• Act as the voice of the client, anticipating pain points and gauging practicality of workflows 

Typical Qualifications 

• 2-4 years of a combination of experience and/or education 
• Excellent verbal and written communication skills, including the ability to tailor communication-based on audience 
• Understanding of healthcare/health IT environment is a plus

About athenahealth

Here’s our vision: To create a thriving ecosystem that delivers accessible, high-quality, and sustainable healthcare for all.  

What’s unique about our locations? 
From an historic, 19th century arsenal to a converted, landmark power plant, all of athenahealth’s offices were carefully chosen to represent our innovative spirit and promote the most positive and productive work environment for our teams. Our 10 offices across the United States and India — plus numerous remote employees — all work to modernize the healthcare experience, together. 
 
Our company culture might be our best feature. 
We don't take ourselves too seriously. But our work? That’s another story. athenahealth develops and implements products and services that support US healthcare: It’s our chance to create healthier futures for ourselves, for our family and friends, for everyone.  

Our vibrant and talented employees — or athenistas, as we call ourselves — spark the innovation and passion needed to accomplish our goal. We continue to expand our workforce with amazing people who bring diverse backgrounds, experiences, and perspectives at every level, and foster an environment where every athenista feels comfortable bringing their best selves to work. 

Our size makes a difference, too: We are small enough that your individual contributions will stand out — but large enough to grow your career with our resources and established business stability. 
 
Giving back is integral to our culture. Our