Clinical Trainer

Twin Health 

At Twin Health, we empower people to reverse, prevent and improve chronic metabolic diseases. Twin Health invented The Whole Body Digital Twin™ , a dynamic representation of each individual’s unique metabolism, built from thousands of data points collected daily via non-invasive sensors and self-reported preferences. The Whole Body Digital Twin delivers a new standard of care, empowering physicians and patients to make personalized data-driven decisions. 

Working here  

Our team is passionate, talented, and driven by our purpose to improve the health and happiness of our members. Our culture empowers each Twin to do what’s needed to create impact for our members, partners, and our company, and enjoy their experience at work. Twin Health was awarded Innovator of the Year by Employer Health Innovation Roundtable (EHIR) (out of 358 companies), named to the 2021 CB Insights Digital Health 150, and recognized by Built In's 2022 Best Places To Work Awards. Twin Health has the backing of leading venture capital funds including ICONIQ Growth, Sequoia, and Sofina, enabling us to scale services in the U.S. and globally and help solve the global chronic metabolic disease health crisis. We have recently announced broad and growing partnerships with premier employers, such as Blackstone and Berkshire Hathaway. We are building the company you always wished you worked for. Join us in revolutionizing healthcare and building the most impactful digital health company in the world!

Excited to join us and do your part in improving people’s health and happiness?

Opportunity

We are seeking a highly motivated and experienced Clinical Trainer to join our team. Reporting to the Senior Manager, Learning and Development, the Clinical Trainer will be responsible for developing and delivering comprehensive training programs on clinical technology, clinical standard operating procedures, and clinical outcomes and the clinical journey for new healthcare professional hires.  This role also includes managing all aspects of training logistics to ensure seamless and effective training sessions. The ideal candidate will be passionate about Twin’s mission, and comfortable becoming “the face of Twin'' to those seeking to understand what it’s like to be a Twin.

Key Responsibilities 

• Training Development and Delivery

• Design, develop and update training materials for all healthcare professionals, including technology training, standard operating procedures, scripting, escalation pathways, and other key aspects working closely with the subject matter experts for each area.
• Conduct virtual training sessions (and in future possibly in person) for all new clinical care team member hires.
• Utilize established instructional design methodologies to incorporate different training approaches to support different learning styles and preferences.
• Assess training needs of various clinical teams and maintain inventory of all training modules by type of role and version control.
• Create and develop training process for employees not able to meet or maintain standards of excellence.
• Report performance management/learning concerns for individual new hires to appropriate parties 
• Ensure that metrics to measure ability to learn and complete the role are measurable and reportable in order to ensure we optimize our clinical team strength, performance, and outcomes

• Training Logistics Management

• Coordinate and schedule training sessions including all onboarding and clinical training calendars by roles, scheduling sessions, assessing tardiness and ability to join sessions and utilize basic technology such as zoom
• Ensure all training materials are available in advance of sessions and pull together all onboarding manuals and ensure they are delivered to candidates via mail one week in advance of their start date or online for those opt for digital copies rather than printed
• Manage keeping training materials updated in printed versions and digital versions
• Manage training calendar for clinical care team members and communicate schedules to key stakeholders and trainees
• Ensure that licensing and credentialing readiness is coordinated with training completion and readiness
• Monitor and evaluate the effectiveness of training sessions and make necessary adjustments
• Utilize training development tools (such as Google Slides, Articulate 360, etc.) and manage basic LMS administration (such as enrolling learners, assigning courses, etc.) to support the development and management of training programs.

• Support and Follow up

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