Seasonal Pilot Shuttle Coordinator

Pay rate: $25.00

The pay listed is the hourly range or the hourly rate for this position.   A specific offer will vary based on applicant’s experience, skills, abilities, geographic location, and alignment with market data.

Benefit Information: 

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 
2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM

  Position Summary Details The Pilot Shuttle Coordinator's main goal is to manage a team of employees by providing constant feedback and communicating the company’s goals.   Responsibilities

• Organize and develop the operating plan for each day/night based on available staffing.  
• Establish specific ramp assignments for each Crew Van Driver and ensure operational coverage on each ramp. 
• Delegates and dispatches the duties and responsibilities of all Crew Van Drivers during the everchanging operation as needed. 
• This position performs general administrative responsibilities including preparation of reports using various software packages, compilation of information from various sources, and handling small scale projects.
• He/She performs general office duties including word processing, data entry, auditing documents, answering phones, coordinating meetings, and other duties as assigned.
• This position deals with confidential material on a regular basis. 
• Provides advanced office support knowledge and skills while communicating with other departments.
• Coordinator stays in constant contact with their manager for operational support and problem solving. 
• Coordinator has broad authority in handling customer complaints, employee relations issues and operational problem-solving resolution.   
• Monitor and hold accountable Crew Van Driver responsibilities and work activity via 2-way radio, face to face conversations and Crew Van Visibility (CVV) monitoring.  
• Utilize various UPS computer systems (as well as utilizing extra departmental resources such as Ramp Control Center (RCC), Crew Scheduling, Flight Control, Assistant Chief Pilots, Flight Administration, etc.) to effectively coordinate the Inbound/Outbound operation. These systems include aircraft monitoring systems, Jumpseats, Airhub,, iGATE (for training), RCC Tail Sheet Generator, Netline, OpsLink and the CVV (Crew Van Visibility) program. 
• Coordinators are the critical communication link with several UPS departments and other vendors for aircraft tail swaps, ramp transfers, hot launches additional flights and extra sections.  Their communication will determine the success of the UPS crew transportation and catering during these events.  
• Monitor and troubleshoot the CVV program as needed and work with the UPS Technology Team/Application Developers to resolve technical issues that may occur with the CVV system.  This includes input on UI design and updates, as well as keeping the iPad OS and CVV program updated when necessary and under the direction of the system programmers.
• In addition to these UPS specific applications, the coordinator must also have a strong working knowledge of Microsoft Word, Excel, Outlook, and Access in order to aid in our day-to-day operation. Access, specifically, has been utilized, modified, and coded to meet our specific needs in the crew van operation in order to store all employee data, efficiently track all required training, as well as a calendar database that has also been created and modified to suit our specific needs for tracking and scheduling employee’s vacation and off days, as well as other miscellaneous days (such as bereavement, disability, etc.).
• Coordinator creates the Inbound Tail Sheet – it incorporates the Edgewood Parking Lot assignments, airport terminal run assignment, driver breaks, as well as a daily safety tip. 
• Coordinator creates the Outbound Tail Sheet–dispatches the Crew Van Driver from the UPS Air Service Center (ASC) backdoor and monitors operational departures via CVV and other systems.  When needed, Coordinators will physically monitor the backdoor and advise crews which vans to board to ensure accurate and prompt service to the aircraft.  Their job is to maximize efficiency and van flow to and from the ASC backdoor. 
• Coordinators must monitor available meals and meet specific time deadlines on catering reports given to other departments/vendors during the operation to ensu