RECREATION SERVICES FIELD SUPERVISOR

JOB PURPOSE: 

The Recreation Services Field Supervisor will provide regular oversite of CenterLight’s contracted Alternative Care Site’s.

The Recreation Services Field Supervisor will also participate in the day-to-day supervision of the Day Health Center and assist the management team with ensuring that all administrative duties are covered.

JOB RESPONSIBILITIES: 

• Provide direct supervision of contracted alternative care sites including:
  • Direct on-site supervision of operations and participant care
  • Review and on-site observation of programming and scheduling.
  • Review of attendance logs and site care plans
• Ensures contracted alternative care site audits are completed and recommended actions have been adopted.
  • Reassesses for performance as necessary.
• Communicates with contracted alternative care sites regarding grievances and service determination requests.
• Provides PACE education to contracted alternative care site staff.

• Direct supervision of site level clinical staff.
• Maintain a clean, safe, and inspiring site environment, ensuring compliance with all building, health, and other regulatory codes and requirements.
• Maintain records and report on time utilization of all hourly employees as well metrics specified by the Site Director on-site.
• Ensure timely and consistent receipt of and response to communications from participants and external parties (including providers, payers, vendors, and prospects).

• Maintaining records and productivity reports as needed.
• Performs consistently with the organization’s mission and philosophy. 
• Performs job responsibilities according to the organization’s policies. 
  • Seeks clarification when needed.
• Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance.  Meets productivity guidelines.
• Maintains proper documentation (updated, timely, legible) related to patient care, whether paper or electronic.
• Maintains HIPAA standards and confidentiality of PHI.
• Supports staff, student, and volunteer orientation and ongoing in-service education as requested.
• Supports organizational activities by participating in quality improvement activities, special projects, internal and/or external committees, community activities, and other duties as assigned.
• Serves as a role model for peers and colleagues.
• Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills. 
• Treats other CenterLight employees respectfully and facilitates an environment of teamwork.
• Initiates, if appropriate, incident reporting process, and participates in incident investigation and reporting as applicable.
• Performs general office duties in connection with job responsibilities, including but not limited to photocopies, faxing, typing, filing, and phone calls.
• Makes the needs of participants a central focus and finds innovative ways to provide an exceptional experience.
• Develops and maintains positive “customer” relationships
  • “customer” is defined as co-workers, participants, visitors, vendors, and supervisors.
• Ensures that direct reports conduct their duties according to applicable rules and regulations as well as the organization’s policies and procedures.
• Evaluates the work performance and competency of direct reports. 
  • This includes ongoing informal feedback/counseling/support and completion of annual performance reviews.   
• Holds staff accountable for their individual performance.
• Follows the organization’s policies regarding disciplinary action. 
  • Engages Human Resources as needed for guidance on disciplinary actions and terminations.
• Develops individual professional development plans with direct reports, including the identification of in-service training needs and interests.
• Investigates and resolves employee grievances and complaints. 
  • Engages with Human Resources as appropriate.

QUALIFICATIONS: 

Education: Bachelor’s Degree in Recreation or related field required.

Experience:                                       

• Three to five (3-5) years of experience in Recreation.
• Experience in working independently without significant oversight and or direction from a supervisor.
• Minimum of one (1) year of experience working with the elderly

Other: 

• Must obtain and maintain a New York City Food Protection Certification within six months of hire. Must maintain certification throughout