Records Associate, Sr. - Mon - Fri 9am-6pm

Williams Lea is hiring for a Senior Records Associate for our New York City office to work Monday to Friday 9:00 am to 6:00 pm!

Pay: $20.90 - $22.00/hour

Benefits:

• Various health insurance options & wellness plans (Medical, Dental, Vision, Prescription Drug)
• 401k Retirement Savings Plan Including Employer Match
• Paid Time Off (PTO)
• Life Insurance
• Paid Parental Leave
• Short-term & Long-term Disability
• Healthcare & Dependent Care Flexible Spending Accounts
• Domestic Partner Coverage
• Commuter Benefits
• Legal Assistance
• Employee Assistance Program (EAP)
• Additional Employee Perks and Discounts

A Senior Records Associate's job typically involves overseeing and managing the organization's records, both physical and digital, ensuring their accuracy, accessibility, and preservation. This role requires a high level of responsibility, technical expertise, and understanding of record-keeping best practice

Job duties

• (* denotes an “essential function”)
• *Perform records services work according to established policies and procedures
• *Thoroughly assess job request, identify correct process needed to create and manage records files, and ensure appropriate completion throughout task lifecycle
• *Exercise independent judgment & use established standards and formats to create new records files, conduct data entry into records management database, prepare records and records boxes for off-site storage, as necessary
• *Locate and retrieve records files, liaise with storage vendors
• *Understand and adhere to record and document retention policies, including following up on the proper return, collect, and refiling of records
• *Use established customer service skills to proactively complete records requests to client satisfaction
• *Assist with coordination of records services, preparation, intake, and workflow within team
• *Troubleshoot more complex requests, along with software or hardware problem
• *Utilize appropriate logs and/or tracking software for all assigned work
• *Meet contracted deadlines for accepting, completing, and delivering all work
• *Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist Office Services or peer teams in other service lines, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost-efficient manner
• Be able to lift up to 50 lbs. on a regular basis, including but not limited to pushing carts of files and lifting boxes of files

Job qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Legal records services, record-keeping, records management experience
• Advanced skill in the use of MS Office software (Word, Excel)
• Skilled in software programs for legal records services, records management or record-keeping preferred
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast-paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality, even with high volume of repetitive tasks
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to escalate a problem to a supervisory level
• Excellent verbal and written