Client Onboarding Specialist-Nurse

Company Description

Sponsorship: Sponsorship is not available for this position. 

Application and Interview Process:

No formal cover letter is needed but please include a few sentences describing why you are applying for this position specifically. We truly appreciate people leveraging AI in workflows and projects, that being said we respectfully request your few sentences come from you directly and not an AI helper. 

Interview Process for selected candidates: 

1. Phone screen with Recruiter (10 minutes)

2. In-person or virtual interview with team lead and department VP (1 hour) 

3. Potential: Final Round with additional team members (1 hour) For remote applicants, this final round is required to occur in person. 

Please note that ALIS will cover all expenses related to interview travel. Candidates residing in border states within a four-hour drive or less will be reimbursed for mileage.

Minimum Years of Experience Required: 2+

Working Location: For candidates with 2+ years of experience, we offer multiple work arrangements : in-office, hybrid, or remote schedules. Relocation subsidies are available. Ideally, the right candidate for this role would be located in Chicago but this position is open to candidates from all States if they have previous SaaS onboarding experience with a healthcare product specifically.

Please note that travel is a key component of this role, requiring at least 3 visits per year to our Chicago headquarters and up to 25% additional client travel. Candidates must be able, willing, and excited to travel.

Salary Range: $80,000.00-$100,000.00

The exact salary will vary based on years of experience and the level of proficiency in both hard and soft skills. It is uncommon for someone to be hired at the highest point of the salary range for their position. If you feel like this position is right for you but your desired salary range differs, please still apply. 

ABOUT THE COMPANY

ALIS  is the industry leading provider of assisted living specific software. We are a purpose driven healthcare technology company passionate about innovation and using technology to help people by solving real world problems. The ALIS team designs, builds, delivers, and supports our flagship product ALIS (pronounced “Alice” and stands for Assisted Living Integrated Solution).

CULTURE & VALUES

At ALIS, our culture is rooted in purpose and passion. We show up each day with a positive attitude, ready to make a difference. We care deeply—about our work, our clients, and each other—and we act with honesty, respect, and integrity. We thrive on change, embracing curiosity and continuous growth. 

From creating joyful experiences to delivering high-quality, impactful solutions, we relentlessly seek excellence in everything we do. Joining ALIS means being part of a collaborative team that’s driven to improve lives through innovative software and meaningful connections.

Job Description

JOB ACCOUNTABILITIES

• Overhaul of and consultation on Resident Assessments for configuration in the ALIS Resident Evaluation Tool. 

• Managing and maintaining EMR  

• Building in current evaluations into ALIS

• Becoming a subject matter expert on how ALIS implements assessment workflows 

• Training for other clinicians on using the ALIS evaluation tool 

• Assist clients with other ALIS related clinical issues and consult on best practices 

• Learn and establish a solid understanding of the ALIS software

• Consult with clients to transform their paper process to electronic; create and document new processes and train staff both digitally and (when the time is right) in-person.

• Create customized project plans to help guide both internal and external operations to get ALIS operating smoothly for our clients.

• Liaise between departments on clients’ needs, onboarding department needs, product feedback, and bugs reporting.

Qualifications

JOB RESPONSIBILITIES

• Current Licensed Practical Nurse, Registered Nurse or Nurse Practitioner 

• 2+ years in EHR implementation, clinical SaaS implementation, direct usage of ALIS or a comparable AL EHR

• Experience with G-Suite, CRM usage, and ticket writing

• Strong project management skills 

• Strong interest in helping communities and learning about their business as to help consult on process transformation f