Sr. Design Program Manager

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description

Team & Role

At ServiceNow, we embrace representation in and from all professional and personal backgrounds and cultures. This diversity inspires passion and creativity among our teams and propels innovation in our products. We are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process. 

Learn more about our team here: https://www.linkedin.com/company/servicenow/life/userexperience/ 

What you get to do in this role

• You’ll drive the end-to-end design process from planning through implementation to ensure successful delivery of design operations objectives 

• Be data and insights-driven in identifying improvements and critical gaps in design processes 

• Create and implement design processes that can scale within a design organization 

• Provide clear communication to cross-functional team leads and management regarding project status, resource requirements, issues, and priorities. 

• Document design operations and working models needed to operationalize processes and gather buy-in from stakeholders 

• Maintain a strong partnership with Design leadership and cross-functional teams to identify team needs and drive high-priority initiatives 

• Track capacity and demand across key programs to better communicate resource and project needs or risks

• Collaborate with a wide variety of internal cross-functional stakeholders to increase the efficiency and efficacy of our product development organization

Qualifications

Preferred Qualifications 

• 5+ years of project/program management experience in mid/large size companies, ideally on a design team 

• Quickly and effectively adjusts to changes in priority, areas of focus, and unforeseen challenges 

• Demonstrates great communication skills, written and verbal, with a diverse group of stakeholders 

• Identifies opportunities for operational improvement, and suggests solutions 

• Ability to independently adjust own work deliverables as priorities shift 

• Applies Change Management best practices to their initiatives 

• Exhibits strong self-awareness and provides constructive, actionable feedback to colleagues to maintain collective accountability to ServiceNow values and culture or respect 

Basic Qualifications 

• BA/BS degree or higher in Business Management, Computer Information Systems (CIS), Management Information Systems (MIS), Operations and Information Management (OIM) or other equivalent combination of education and experience

• Experience working on and managing large projects or programs with cross-functional teams

• Deliver solutions and s