Sr. Specialist, SCCM & Desktop Engineering

Job Description

Summary of Job Scope

We are seeking an experienced, energetic, forward-thinking professional to join our Information Technology group. The role will be responsible for providing desktop engineering, GPO, and Operating System Image development services. You will work alongside App Services, Deployment Services, Applications Owners, the Core Applications group, and Information Security as part of the global client computing environment.

The expected outcome will include driving excellence in user experience.

The role requires leveraging industry leading tools and processes to provide high quality, reliable, and cost-effective desktop management services to our Company's global employees.

Primary Activities / Responsibilities

• Engineer & support corporate desktop Windows configurations

• Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences

• Design Windows deployment strategies

• Manage, test, and deploy Group Policies

• Respond to all incoming requests for new or changes to Group Policy

• Manage priorities, timelines, and communicate with all necessary parties through deployment process

• Document the environment in a customer facing format

• Create and maintain all SDLC documentation

• Microsoft Configuration Manager

• Deep understanding of SCCM infrastructure roles

• Cloud Management Gateway

• Deep understating of SCCM Client troubleshooting

• Microsoft SQL Server

• Basic understanding of SQL management

• Building own SCCM SQL queries

• Microsoft SCOM

• Basic understanding of MS System Center Operations Manager

• 3rd-Level support and identification of root cause with strategic solutions (requests/CPRs/outages)

• Working with the latest technologies

• Research and master new technologies quickly

• Provide technical guidance and implementation

• Work closely with various teams and stakeholders such as Infrastructure, Patching & Deployment Services, Applications Owners, Directory Services, and Information Security teams

• Ensure adherence to global standards, policies, and Service Level Agreements (SLA)

• Collaborate across IT and business areas to develop and implement new processes that help maintain the company’s computing environment

Overall Professional Competencies:

·         Ability to take initiative and work with minimum direction in a highly demanding environment

·         Possess strong technical and analytical skills with an ability to adapt and rapidly learn new technologies

·         Proven analytical and problem-solving abilities

·         Exceptional customer service orientation

·         Strong understanding of desktop security software, specifically Microsoft Defender

·         Extensive technical troubleshooting capabilities

·         Working knowledge and understanding of the ServiceNow platform

·         Excellent interpersonal, written and oral communication skills with the ability to communicate effectively across all levels of an organization

·         Ability to present technical ideas in business-friendly and user-friendly language

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