Retail Sales Associate

About the Role 

As a Sales Associate you provide customers with a unique shopping experience by offering excellent customer service. Utilize effective selling techniques and provide in-depth product knowledge in a fast-paced, specialty retail environment. 

 

You’re excited about this opportunity because you will... 

• Provide sincere, friendly and energetic customer service by exemplifying World-Class service standards 

• Achieve established sales and contest goals Maintain knowledge of current sales and promotions 

• Assist customers with special services including: gift wrap, gift registry, locating merchandise, catalog orders, special orders, back orders, charge sends, courier deliveries, and furniture orders 

• Utilize effective selling techniques to build multiple sales and increase productivity 

• Demonstrate comprehensive product knowledge, including features and benefits 

• Efficiently and accurately perform register transactions i.e. sales, returns, and exchanges 

• Assist in implementation and maintenance of visual merchandise presentation, signage and lighting 

• Uphold store maintenance and cleanliness standards straighten, clean and help maintain stockroom as needed 

• Process, ticket, and restock merchandise as needed 

• Perform other duties as assigned by management 

• Comply with all Company policies and procedures 

 

Why you will love working at Williams-Sonoma, Inc. 

• We’re a successful, fast-growing company with an entrepreneurial vibe 

• A technologically and data-driven business 

• Competitive salaries and comprehensive health benefits 

• We’re at the forefront of tech and retail, redefining technology for the next generation 

• We’re passionate about our internal and external clients and live/breathe the client experience 

• We get to be creative daily 

• A smart, experienced leadership team that wants to do it right and is open to new ideas 

• We believe in autonomy and reward taking initiative 

• We have fun! 

 

We’re excited about you because ... 

• Love to sell, can articulate a proven ability to exceed selling goals & most importantly can close a sale 

• Succeed in a team environment, while able to work independently & manage your own time 

• Thrive in an entrepreneurial environment & are constantly looking for ways to think outside-the-box 

• Know what questions to ask your customers in order to understand their personal cooking style & needs 

• Enjoy discovering the customer’s style, lifestyle & story to connect them to the right products 

• Proven ability to prioritize and handle multiple tasks simultaneously

• Most successful when provided with clearly defined daily sales goals & metrics 

 

 Physical Requirements: 

• Ability to be mobile on the sales floor for extended periods of time.  

• Ability to operate POS system. 

• Ability to lift and mobilize medium to large items, (up to 75 lbs.) while utilizing appropriate equipment and safety techniques 

• 1-2 years customer service experience and retail sales experience (specialty retail preferred, but not required) 

• High school diploma or equivalent preferred