Quality Improvement Leader, NGS

SUMMARY

Quality Improvement Leader, NGS (New Generation Systems) reports to the VP of Business Excellence. Provides leadership, oversight and commitment to the development, implementation and improvement of quality ensuring customer and business satisfaction. For the avoidance of doubt, NGS quality shall encompass all areas of the business units including but not limited to Estimation, Engineering, Project Execution and Commissioning and proposal/contracting activities. Direct the activities associated with compliance to internal and external requirements and facilitate business assurance initiatives in support of the NGS business strategy. Work with all Business Divisions to ensure execution excellence via a positive business culture, foundation, and a framework of corporate business programs. Support MPW-A Quality Management System processes and communications. Serve as key interface with internal and external stakeholders and collaborate on best practices for enterprise application.

 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Facilitate, manage, and integrate collaboration on First of a Kind, Root Cause Analysis, Corrective Action and Lessons Learned activities with various Business Divisions within NGS as well as internal and external stake holders (i.e., counterparts in Japan, manufacturing, vendors) addressing critical issues posing risk to customer quality satisfaction.
• Manage development and implementation of strategic NGS quality programs, including methods, timing, and financial impact monitoring to make recommendations to and influence improvement in quality to support, collaborate and integrate with NGS’s business plan and strategy.
• Develop and implement proactive initiatives which facilitate the development and maintenance of a customer-focused culture.
• Organize and lead inter Business Divisions forum to communicate quality related metrics to key stakeholders and secure consensus and commitment on associated initiatives across NGS.
• Collaborate with NGS management, project teams and other organizations to provide quality solutions in accordance with NGS standards and needs.
• Document quality processes and policies, define and implement improvement opportunities, and monitor performance against established standards and goals.
• Establish, maintain, and implement communications to increase awareness and improvement of quality issues across NGS.
• Assist the Business Divisions to work with customers, business partners and suppliers as necessary to better enable customer satisfaction on situations impacting or involving quality.
• Work with the leaders of each NGS Business Division to develop Quality KPIs to make decisions based on the data regarding cost of quality opportunities.  The KPIs should be direct measures of a department’s product/deliverables to the business and/or customers. The KPIs should also address leading indicators that may affect the quality of the services provided.
• Manage compliance and conformance aspects of the MPW-A Quality Management Systems including adherence to applicable ISO Standards and MPW Global Requirements. This responsibility will include being the point of contact to the corporate MPW-A QMS team for the ISO audits.
• Facilitate awareness training across NGS to convey applicable knowledge to business stakeholders. This may include training content development.

 

 

OTHER DUTIES AND RESPONSIBILITIES

• Maintain professional and technical knowledge by conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
• Must be able to promote a positive and professional demeanor by optimizing communications techniques and responses through various levels of the corporation.
• Must be results oriented, possess superior team building and coaching skills, excellent leadership and communication skills.
• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit reflecting overall awareness of corporate quality perspectives.
• Apply effective written and verbal communication.
• Develop Effective presentations, as needed.
• Protect confidential information by not communicating, disclosing, or using for benefit of third parties.
• Maintain the highest degree of honesty and integrity at all times.
• Travel (up to 30%) by land and/or air
• Perform other such duties as may be required

 

KNOWLEDGE, SKILLS & EDUCAT