Senior Manager, Revenue Operations

We believe that there is a smarter, more data-driven way to make decisions in healthcare. SOPHiA GENETICS (NASDAQ: SOPH) combines genomics, radiomics, clinical, and other data modalities through our propriety SOPHiA DDM platform to help healthcare professionals and patients across the world in the fight against cancer and rare and inherited diseases.

We are hiring for a Senior Manager, Revenue Operations to help scale SOPHiA’s global go-to-market engine. This role leads the design, execution, and optimization of commercial processes, systems, and analytics across the full customer journey. The role reports to the Senior Director of Sales Operations and will directly manage the global Sales and Channel Operations team.   

What You’ll Do 

Revenue Systems & Process 

• Partner with the business systems team to architect and optimize sales tech stack, including Salesforce, CPQ, order management, forecasting, and lifecycle tools. 

• Implement and refine core sales processes including opportunity management, quoting, approvals, renewals, and channel workflows. 

Analytics & Forecasting 

• Own commercial reporting, dashboards, and analytics across funnel, pipeline, bookings, and customer health. 

• Support pipeline management and forecasting to enable accurate GTM planning. 

• Conduct ad hoc analysis to inform growth strategy and resource allocation. 

GTM Execution & Alignment 

• Drive discipline and data consistency in CRM usage, opportunity review, and account planning across global sales teams. 

• Connect the efforts of Sales, Marketing, and Customer Success to align processes, handoffs, and SLAs. 

• Design and optimize end-to-end customer lifecycle workflows from lead to revenue. 

Cross-Functional Leadership 

• Collaborate with Revenue Operations, Enablement, Marketing, Finance, and Customer Experience to improve productivity and revenue execution. 

• Partner with Sales leadership on territory design, target setting, and incentive structures. 

Requirements

What you will need to succeed in the role:  

• Bachelor’s degree in Business, Finance, or related field (MBA preferred).
• 7+ years of Sales / Revenue Operations experience with deep Salesforce ownership. 
• 5+ years of people management experience, including global teams. 
• Strong experience with: 
• Salesforce Sales Cloud and CPQ 
• Order management, P.O.s, invoicing, and commercial workflows 
• Forecasting, pipeline inspection, and reporting 
• BI tools (Power BI, Tableau, or similar) 
• Advanced Excel skills. 
• Proven project management and process improvement experience. 
• Experience in subscription and/or consumption-based sales models preferred. 
• Consulting experience a plus. 
• Strong communication skills and comfort operating in a fast-moving, global environment. 

Benefits

You will be joining an organization with the patient at the heart of every decision and action, driven by purpose as we drive exponential growth. 

• Flexible hybrid work schedules  
• Excellent benefits, including Company 401k match 

Business recognition and accolades include:

• World's most innovative companies (Top 10)
• World's smartest companies (Top 50)
• 100 Best Places to Work in Boston
• Top 10 European Tech Startup - 2020
• Top 10 European biotechs startup to watch - 2021
• Top 25 East-Coast Biotech to watch - 2021

Our benefits package is comprehensive, but varies internationally in-line with local standards and laws. You can discuss a full breakdown with us, but as a brief overview:

US:

• Outstanding Medical, Dental & Vision with 90% Employer Contribution
• Company matched 401K at 4%
• Company-paid short & long-term disability insurance
• FSA commuter benefits
• 20 Days PTO, increasing to 25 with tenure; 5 Days Sick and 14 Public Holidays
• Free EAP

CH

• Sickness and Accident coverage through Helsana
• Meal Vouchers at 90CHF PM with our partner cafeteria
• A fun and engaging work environment, with Rest & Entertainment space, full stocked free coffee machine and free fruit/snacks
• Free parking in an easy to access location
• A strong social committee whose purpose is to make SOPHiA GENETICs both enjoyable as well as rewarding
• As our global HQ, you’ll