Business Systems Analyst III - PolicyCenter

Zurich is currently looking for a Business Systems Analyst to work out of our North American headquarters in Schaumburg, IL, supporting a portfolio of commercial and underwriting insurance applications as part of the Guidewire PolicyCenter team within Information Technology Services. The ideal candidate will possess strong analytical skills to effectively analyze and translate business needs into functional and technical specifications, ensuring alignment with design and architectural decisions. Excellent communication skills are essential to bridge the gap between technical and non-technical stakeholders, ensuring a clear understanding of project progress and outcomes. The role involves supporting application and integration testing, implementation, and training activities throughout the process to ensure original requirements are met.  Additionally, the candidate will assist quality assurance teams with the creation and execution of acceptance testing as needed. Attention to detail and the ability to maintain alignment with design and architectural guidelines are crucial for success in this role.
 

This individual will collaborate with the team and the Business to translate requirements into technical specifications for application updates related to projects, enhancements, and compliance needs in Guidewire PolicyCenter, while working in an Agile environment. They will support the design, construction, and implementation of these updates to the applications. The ideal candidate is an energetic and skilled professional who requires minimal supervision, can lead others, has experience working with actuaries, and will serve as the liaison between the Business and IT. This individual must be able to navigate the needs of the business, possess an in-depth understanding of the insurance industry and products, and effectively negotiate between business requirements and system performance and integrity.
 

Other responsibilities may include: 

• Lead the analysis of business requirements and translate them into user stories and acceptance criteria.
• Coordinate and lead activities with product owners to gather requirements.
• Document detailed functional and non-functional requirements.
• Utilize requirements management tools and techniques such as Use Cases, Data Matrix, Process Flow Diagrams, and JIRA, etc.
• Support development, testing, implementation, and training activities.
• Apply Agile methodology and Scrum, and perform business analysis processes independently in accordance with Zurich's project management framework and risk policy.
• Provide subject matter expertise to the organization.
• Support system test planning to ensure that test conditions, scripts, validation criteria, and expected results accurately test the business and non-functional requirements.
• Collaborate with business and technology leaders to identify and support process improvement opportunities, focusing on scalability, reusability, and supportability.
• Research and document current solutions to determine the best methods for integration or enhancement.
• Maintain effective work routines and individual accountability, advocating for business needs and continuous improvement to increase the value of solution delivery.

Required Competencies: 
 

• Communication skills – verbal, written, and listening; ability to adjust style and level of communication based on audience
• Negotiation skills – consider all parties’ needs, interests, and motivations and encourage win/win outcomes
• Facilitation skills – effectively lead organized and focused meetings
• Elicitation skills – question stakeholders and subject matter experts in order to understand business needs; ability to pull out the underlying need and the problem, and not just the desired solution
• Analytical thinking and problem solving – can identify if a solution will meet business needs; ensures solutions solve underlying problems instead of the immediate need
• Organizational skills – self-motivated and self-managed; plans according to priorities and timelines
• Adaptable – responds to organizational changes and changing priorities
• Resiliency - succeeds when faced with complex systems, complex problems, and demanding deadlines