Bilingual Community Health Worker (English and Spanish)

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary
The purpose of a Community Health Worker (CHW) is to act as the bridge between our patients, community, and medical systems in order to remove barriers and increase wellness across all life domains. A CHW is a patient's advocate or liaison, accompanying patients through proactive in-person (hospital or home) and telephonic outreach based on their care needs to promote health literacy and increase access to resources needed to live healthier lives. High levels of flexibility, problem solving, strong communication, and intimate knowledge of the community served are required to be successful. CHWs work closely with Case Managers to manage patient care plans, support care team decision making, and coordinate clinical and complementary services needed to provide high quality health care and improve the quality and cultural competence of service delivery. CHWs are expected to work within their scope of practice. There is no expected clinical license for this position. 

*** Candidate must live in Phoenix AZ ***

As a Community Health Care Worker at Aetna you will: 

• Establish and maintain strong interpersonal relationships with patients, community organizations, team members, and partners to coordinate patient needs 

• Meet with members in the hospital and/or in their home to conduct a needs assessment 

• Manage patient referrals defined by the care team & collaborate with the Case Manager on action plan 

• Knowledge of health plan basics (e.g. co-pays, deductibles, in-network, out of network) 

• Facilitate communication between all identified parties involved in patients care as needed (e.g., family members, caregivers, medical providers, community-based organizations) 

• Form relationships with and build an inventory of local community organizations that may benefit our patients 

• Connect patients to state and local community resources related to housing, transportation, food, and activities of daily living among other social and physical barriers to health  

• Assist patients with completion of applications for accessing eligible benefits and resources 

• Promote goal setting and achievement to improve patients’ quality of life and self-efficacy. Goal definitions are agreed upon by the care team 

• Community Health Workers should have access to a reliable means of transportation  

• Complete referrals to organizations and agencies as needed 

• Support care team decision making through participation in interdisciplinary team meetings 

• Document interactions with patients in electronic medical record in a timely manner while maintaining HIPAA standards and confidentiality of protected health information 

• Manage time, set priorities, work independently, and collaborate effectively with an interdisciplinary medical team 

• Other duties as assigned 

Required Qualifications: 

• Minimum of 1 year of experience in healthcare, community-based, case management, or social service environment  

• Bilingual English/Spanish   

• Strong oral and written communication