Staff Outbound Product Manager, EAM and OTAM

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

TEAM

Help shape the future of asset management. Join the product team that launched two of the fastest growing solutions in ServiceNow history. We’re disruptive. We work hard, but try not to take ourselves too seriously. We are highly adaptable, seek to learn from our customers and are constantly evolving. We are passionate about our asset management solutions, and we live to help our customers get to value as efficiently as possible. We have high expectations and a career at ServiceNow means challenging ourselves to always be better with a growth mindset.

ROLE

The Outbound Product Manager resides within the Asset Management Business Unit. This role is extraordinarily collaborative, working not only with peer inbound and outbound product managers, but also cross-functionally with Analysts, Sales, Marketing, Customer Outcomes, and Partners.

If you are passionate about product adoption, customers, and enjoy evangelizing solutions that enable customers to advance their asset management maturity, this role is for you!

WHAT YOU GET TO DO IN THIS ROLE:

Drive Adoption and Leading Practices: Build leading practices, adoption frame works and governance models to accelerate customer journey to value.  Develop telemetry, content and real-world guidance to customers and partners on: IT Asset Management (ITAM), Enterprise Asset Management (EAM), and OT Asset Management (OTAM), Cloud Cost Management (or FinOps), Hardware Asset Management (HAM), Software Asset Management (SAM), SaaS Management.

Be the Voice of the Customer: Be a vocal asset evangelist in the Servicenow customer and partner community. Build relationships with customers through early adopter programs, executive briefings, understand their business goals, pain-points and vision. Demo and present at conferences, user groups and customer workshops. Champion the voice of the customer to the rest of product management, sales and marketing organization to influence strategic direction of the business and product roadmap.

Support Product Strategy: Evaluate competitive and market data to develop a point of view on product priorities and capabilities. Brief industry analysts and technology partners to communicate comprehensive understanding of the product’s market position and opportunities.

Create and Grow Partnerships: Explore and support workstreams with technology partners providing solutions which solve unique asset management problems for customers. Help develop new technology partner and alliance relationships that align well with product strategy.

Drive Go to Market Activities: Work cross functionally with marketing, sales and the rest of the go-to-market team to define and execute release delivery plans. Evangelize core positioning and messaging for the product and seek to capture customer value stories.

Qualifications

Qualifications

To be successful in this role you have:

• 8+ years of product management, consulting, or analyst experience in OT or enterprise asset management.
• An asset management practitioner with a demonstrated passion for growing and evolving their field should also apply.
• Be comfortable and thrive presenting to large audiences as well as be able to go-deep 1:1 with partners and customers.
• Conviction about the direction of the asset industry, and an influential voice to win hearts and minds of long-time asset practitioners.
• Experience creating engaging and educating content. Types of content could include, but is not limited to, presentations, datasheets, help guides, and how to videos.
• Demonstrated past experience defining paths to market for new products, applications or features as well as the successful execution of that adoption strategy.
• Proven ability to influence cross-functional teams without formal authority.
• Have demonstrated the ability to solve complex problems.
• Be willing to travel up to 10% of the year to industry conferences or customer executive briefings.

Not sure if you meet every qualification? We still encourage you to apply! We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, an