Collections Senior Specialist (MEA)

Collections Senior Specialist (MEA)<p></p><p></p><p></p><h2><b>Job Description</b></h2><p></p><p>You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU. </p><p></p><p>In this role, you will:</p><ul><li><p>Maintain and develop relationships with both internal and external clients.</p></li><li><p>Manage a portfolio of customers in the Middle East and Africa region with end-to-end accountability, including collecting dues and coordinating claims resolution in collaboration with other teams such as Pricing and Rebates, Sales, Supply Chain, and local Finance.</p></li><li><p>Reach out to end-customers to collect payments.</p></li><li><p>Analyze data or information of the portfolio of third-party customers, identify the root causes of debts and open credits, and implement recovery solutions.</p></li><li><p>Monitor, maintain, and reconcile assigned accounts in the portfolio, propose write-offs, focus on maintaining a low balance of debt, and support VBR releases and claims allocation to deductions.</p></li><li><p>Interact with external customers via telephone and email to reduce delinquency and offer support in providing financial data analysis of the accounts.</p></li><li><p>Report financial data regarding customers who exceed the credit limit, unearned cash discounts, top past due invoices contributors, and aged debts.</p></li></ul><p></p><p><b>About Us</b></p><p>Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn’t exist without talented professionals, like you.</p><p></p><p>At Kimberly-Clark, you’ll be part of the best team committed to driving innovation, growth and impact. We’re founded on more than 150 years of market leadership, and we’re always looking for new and better ways to perform – so there’s your open door of opportunity. It’s all here for you at Kimberly-Clark.</p><p><b>Led by Purpose. Driven by You.</b></p><p></p><p><b>About You</b></p><p></p><p>You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring.  You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.</p><p>You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we’re constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you’ll experience Flex That Works: flexible (<b>hybrid</b>) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.</p><p></p><p>In one of our professional roles, you’ll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center.</p><p>To succeed in this role, you will need the following qualifications:</p><ul><li><p>Proved experience in Collections process,</p></li><li><p>Strong verbal and written communication skills with proven decision making and influencing skills,</p></li><li><p>University degree, ideally related to accounting and finance would become an asset,</p></li><li><p>Enterprise Resource Planning systems (ERP) working knowledge, ideally SAP environment and experience in using MS Excel,</p></li><li><p>Attention to detail and a high level of accuracy,</p></li><li><p>Fluent English, both verbal and written.</p></li></ul><p></p><p><b>Total Benefits</b></p><p></p><p><b>Great Support for Good Health</b> - with medical, dental, and vision coverage options, Social Fund and Cafeteria Platform, life insurance to support you and your family in unexpected moments, and the Employee Assistance Program, as we want to ensure that you have access to the resources you need to take care of yourself and your loved ones.</p><p><b>Hybrid Work Arrangement</b> - with min. 3 days per month from the office, in accordance with our internal policy, as we understand the importance of work-life balance. Thanks to that, we are providing you with the flexibility to manage your commitments both inside and outside of work.</p><p><b>Yearly Bonus - </b>to reward you for your hard work and dedication throughout the year. This bonus is based on individual and company performance and is a great way to recognize and appreciate your contributions.</p><p><b>Employee Referral Program &amp; Holiday Allowance</b> - we have a referral program in place that