BENEFITS AND ELIGIBILITY SPECIALIST (ELIGIBILITY INTERVIEWER)

<div> <h1><span>DEPARTMENT OF ECONOMIC SECURITY</span></h1> <h2><span><em><span>Your Partner For A Stronger Arizona. <br/><br/>DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.<br/><br/>DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life.</span></em></span></h2> </div> <h3 dir="ltr"><span><strong>BENEFITS AND ELIGIBILITY SPECIALIST<br/>(ELIGIBILITY INTERVIEWER)</strong></span></h3> <div> <span>Job Location:</span> </div> <div> <h4><span><span>Division of Benefits and Medical Eligibility (DBME)<br/>Family Assistance Administration (FAA)<br/>Maricopa 1 Customer Care Center<br/>8620 North 22nd Avenue, Phoenix, Arizona 85021 or<br/>125 East Elliot Road, Chandler, Arizona 85225</span></span></h4> </div> <div> <span>Posting Details:</span> </div> <div> <h4><span><span>Salary: $18.6159/Hourly ($38,721.07 Annually) <br/></span></span></h4> <h4><span><span>Grade: 18<br/></span></span></h4> <h4><span><span>Closing Date: August 7, 2026</span></span></h4> </div> <div> <span>Job Summary:</span> </div> <div> <p><span>Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit <a href="https://des.az.gov/" title="des.az.gov"><span>des.az.gov</span></a>; or click on <span>the link</span> <a href="https://youtu.be/Nik5MiXqOV8" title="here"><span>here</span></a> to view ‘Our DES’ video. Come Join the DES Team!<br/><br/>If you enjoy helping people and being recognized for your efforts, a customer service career at the Arizona Department of Economic Security (DES) is the job for you.<br/><br/>As an Eligibility Interviewer, you will determine eligibility for Arizonans in need of Nutrition Assistance, Medical Assistance and/or Temporary Assistance to Needy Families. This is an ideal position for an individual who is highly motivated, has decision-making skills, can work independently and multi-task in a fast-paced call center environment, and can provide quality interaction and communication with our clients. </span></p> <p><span>This position <span><em><strong>may offer</strong></em></span> the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures.</span></p> <p><span>The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance.</span></p> </div> <div> <span>Job Duties:</span> </div> <div> <p><span>Essential Duties and Responsibilities include but are not limited to:</span></p> <ul> <li><span>You will be working in a call center environment, assisting individuals and families by phone.</span></li> <li><span>You will be attending paid classroom training with on the job training (learning by doing).</span></li> <li><span>Provide excellent customer service by phone to individuals and families facing challenging and personal situations.</span></li> <li><span> Collect and gather information to conduct interviews to make eligibility determinations for Medical Assistance, Nutrition Assistance, and Cash Assistance.</span></li> <li><span>While talking to the individuals and families by phone, you will complete the application process and interview process, by entering data on a computer and accessing multiple screens.</span></li> <li><span>Adhere to agency standards in a high-volume call center, measured by metrics, attendance, service levels, accuracy, and timeliness.</span></li> </ul> </div> <div> <span>Knowledge, Skills &amp; Abilities (KSAs):</span> </div> <div> <p><strong><span>Knowledge in:</span></strong></p> <ul> <li><span>Customer service practices.</span></li> <li><span>Computer navigation of various software applications, including but not limited to Google Suite or Microsoft.</span></li> </ul> <p><span><strong>Skills in:</strong></span></p> <ul> <li><span>Strong written and verbal communication.</span></li> <li><span>Customer friendly, empathetic and patient.</span></li> <li><span>Computer experience; typing, navigating and using multiple computer systems on multiple screens while talking to the client by phone.</span></li> <li><span>Core math skills, including but not limited to, addition, subtraction, multiplication and division.</span></li> </ul> <p><strong><span>Ability to:</span></strong></p> <ul> <li><s