Director, Global Security Incident Response

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. 

At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in.

Available Locations: Austin, TX or New York, NY or San Francisco, CA

Our Mission

The Security Response Team’s mission is to systematically respond to security threats safeguarding Cloudflare. We operate 24/7 across the globe to respond to security incidents, continuously improve our response capabilities, lead digital investigations and enhance our overall security posture. Our “Cloudflare on Cloudflare”, data and automation first philosophy makes us a cohesive team with high impact. 

The Role

As a Director of Global SIRT, you'll refine security processes, focusing on operations and incident response. Responsibilities span proactive threat management across edge, product, cloud, workloads, and containers. You'll lead a Global Security Response Team assessing  critical security events through triage, cyber-attack analysis, scoping, containment, and forensics. You will help create scalable analysis processes and methods, build response frameworks, and collaborate with IT, Engineering, Product, and Legal teams. This role demands diverse technical skills, such as tooling development, automation, custom log analysis, a solid understanding of OS internals, and deep technical expertise in threat detection, incident analysis, forensics and SIEM systems.

Responsibilities

• Vital leader of the Security Incident Response team overseeing all operations around the Globe. 
• Incident Response Oversight: Providing oversight to security incidents from detection to resolution, continuously looking to improve rapid response capabilities.
• Team Optimization and Agile Learning: Ensure optimal staffing and resourcing, focusing on continuous skill development and career progression within an agile security environment.
• Resource and Vendor Management: Working with Security leadership to ensure tooling and resources are available to incident response teams. 
• Performance Engineering: Guide team performance, ensuring adherence to established SOPs and best practices in security integration.
• Strategic Communication Protocols: Manage communication protocols during incidents, ensuring clarity and timeliness.
• Cross-Functional Collaboration: Facilitate collaboration across Product, Infrastructure, SREs, GRC, ensuring cohesive incident response strategy.
• Continuous Process Improvement: Regularly refine incident response processes, incorporating the latest advancements for enhanced agility.
• Strategic Leadership for Scalability: Provide visionary leadership, ensuring operational scalability and efficiency in line with business needs.
• Team Development in a Security-Focused Culture: Cultivate a high-performance team, enhancing capabilities through training and development.
• Incident Documentation and Process Automation: Oversee incident documentation, refining response playbooks and guidelines with a focus on automation in security processes.
• Security Technology Management: Govern the development and maintenance of security tools, emphasizing integration in existing security pipelines.
• KPI-