Branch Technology Product Manager, Vice President

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients.

As a Product Manager in the Branch Workplace Technology (BWT) Strategy team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. In this role, you will lead the product strategy within Digital Channels for our Auto & Home Lending Businesses, ensuring that we're working on the most impactful priorities, clearing blockers for both teams, and communicating the impact of our work.

Job responsibilities

• Develops a product strategy and product vision that delivers value to customers
• Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
• Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
• Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
• Create and manage repository to organize existing assets, vendor relationships, contractual agreements, and technology enablement strategies and timelines
• Implement a disciplined intake process to review technology requests and needs, focusing on tech refreshes, ongoing initiatives, and long-term innovation
• Conduct periodic reviews of the Book of Work (BOW) with stakeholders, tracking risks and issues
• Establish listening posts across channels to inform prioritization of the BWT team's Book of Work
• Review current metrics and inventories for accuracy, producing a scorecard of vendor performance
• Collaborate with stakeholders, sourcing, finance, and GTI leads to evaluate opportunities for operational and financial efficiencies in vendor costs

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management or a relevant domain area
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
• Demonstrate a strong understanding of technology, including hardware, networking, and infrastructure, to enhance user experience
• Exhibit strong project management and time management skills to meet demanding timelines
• Showcase strong written and verbal communication skills, with the ability to present information clearly and concisely to both business and technical audiences

Preferred qualifications, capabilities, and skills

• Demonstrated prior experience working in a highly matrixed, complex organization
• Demonstrate financial acumen and understanding of consumer banking technologies to execute strategic plans
• Deliver data-driven presentations using PowerPoint and Excel, showcasing innovative thinking
• Develop business process knowledge with a focus on risk management, and learn Agile principles and Jira
• Associate/bachelor’s degree in business, finance, or related field

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial ne