Behavioral Health Clinical Administrative Coordinator

This position follows a hybrid schedule with in-office rotation. Our office is located at 1 East Washington Street, Phoenix, AZ 85004. 

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together

Like you, UnitedHealth Group is driven by innovation and committed to delivering high quality, equitable health care. As part of our Quality Management (QM) Clinical Support Team, you will play a vital role in supporting Behavioral Health Clinical Quality Analysts across multiple aspects of Quality of Care (QOC) investigations.

In this role, you will help manage the internal QOC database; create, track, and file medical record retrievals; request and obtain medical examiner reports; and partner with providers to collect investigation responses. This work directly supports critical quality oversight efforts while offering meaningful opportunities for professional growth as you do your life's best work

This position is full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 7:00 am - 6:00 pm MST. It may be necessary, given the business need, to work occasional overtime. Our office is located at 1 East Washington Street, Phoenix, AZ 85004. May be required to attend meetings at the office quarterly.

This is a fast paced, high impact role requiring focus, attention to detail, adaptability, and resilience. Strong performance is recognized and rewarded, with clear expectations, structured guidance, and opportunities for growth into other roles within the organization. 

Primary Responsibilities:

• Manage administrative duties of behavioral health QOC investigations 
• Work with behavioral health hospitals, behavioral health outpatient clinics, behavioral health facilities, and the behavioral health QOC Clinical Analyst team to manage requests for medical records for QOC investigations
• Process incoming and outgoing requests for medical records and provider investigation responses which can be received by fax, email or hard copy (mail) which may require follow-up phone calls to providers  
• Assist the behavioral health clinical staff with setting up documents/triage cases for QOC investigations and sending provider correspondence as needed

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications: 

• High School Diploma / GED OR equivalent work experience
• Must be 18 years of age OR older
• 1+ years of clerical OR administrative support experience within the healthcare OR health insurance industry
• Proficiency with Microsoft Word (ability to open, edit, save, and send documents) and Microsoft Excel (ability to work with multiple databases to retrieve and enter information)
• Experience working with multiple databases to efficiently retrieve, input, and maintain accurate information
• Ability to work full-time (40 hours / week), Monday - Friday. Employees are required to have flexibility to work an 8-hour shift schedule during our normal business hours of 7:00 am - 6:00 pm MST. It may be necessary, given the business need, to work occasional overtime.

Preferred Qualifications: 

• Understanding of AZ Medicaid system
• Experience with working in a deadline driven environment with competing priorities
• Experience with working in the behavioral health field 

Telecommuting Requirements:

• Reside within commutable distance to the office at 1 East Washington Street, Phoenix, AZ 85004
• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed intern