Director of Facilities and Office Operations

Job Summary: Ice Miller is seeking a Director of Facilities and Office Operations, a senior leadership role responsible for delivering high-quality, attentive customer service to Ice Miller’s lawyers and business professionals. Reporting directly to the Chief Operating Officer, this role manages the firm’s Facilities team and office operations of all offices, while also directing, in collaboration with the COO and other members of the executive leadership team, the efforts of the Forrest Solutions team to ensure top-tier outsourced support.

This position may be based in any Ice Miller office but requires a consistent in-office presence at least three days per week. The Director will serve as a visible, proactive leader who ensures each office environment is professional, efficient, and aligned with the firm’s strategic goals of operational excellence and exceptional client service. The role requires a forward-thinking, innovative mindset and a willingness to explore new technologies, tools, and processes that improve service levels, enhance efficiency, and position Ice Miller as a law firm of the future.

***Salary in the range of $150,000 - $190,000 dependent on location and experience level***

Essential Job Duties: 

Leadership & Oversight

• Lead and manage the firm’s Facilities team and the Managers of Office Administration across all Ice Miller offices.
• Oversee and direct, in partnership with the COO and executive leadership team, the Forrest Solutions relationship, ensuring exceptional quality in reception, copy/print, records, and other administrative support services.
• Serve as the primary escalation point for office operational issues across all firm locations.

Operational Excellence

• Develop and implement best practices, standards, and procedures to ensure consistent, high-quality operations across offices.
• Monitor service quality, response times, and office efficiency to meet or exceed expectations for high-quality, attentive customer service.
• Partner with the COO and other firm leaders to identify opportunities for process improvements and enhanced service delivery.

Facilities & Office Management

• Oversee all aspects of facilities management, including maintenance, repairs, space planning, safety, and compliance.
• Manage office moves, expansions, and renovations, including coordinating build-outs and construction projects to ensure they are completed on time, within budget, and to firm specifications.
• Participate in and help lead lease negotiations in collaboration with firm leadership and external partners.
• Develop and maintain relationships with landlords, contractors, architects, and other facilities vendors to ensure we have strong relationships and receive quality outcomes.
• Ensure minimal disruption to operations during moves, construction, or other facilities-related activities.

Service Culture

• Model and reinforce a customer-focused, solutions-oriented mindset for all office operations staff.
• Develop and lead training programs to elevate service delivery standards across the facilities team, Managers of Office Administration, and Forrest Solutions personnel.
• Partner with HR and Professional Development to build a culture of accountability, responsiveness, and operational excellence.

Budgeting & Resource Management

• Develop and manage the Office Operations budget, ensuring cost-effective resource allocation.
• Track and report on key performance indicators related to facilities, operations, and outsourced service delivery

Minimum Requirements:

Education & Experience

• Bachelor’s degree in Business Administration, Operations Management, Facilities Management, or related field preferred.
• Minimum 8–10 years of progressively responsible office operations and facilities management experience, ideally in a professional services or law firm environment.
• Proven track record managing multi-office operations and vendor relationships.
• Experience with office moves, build-outs, lease negotiations, and construction project management.

Skills & Competencies

• Exceptional leadership, organizational, and project management skills.
• Strong vendor negotiation and management experience.
• Excellent verbal and written communication skills, with the ability to interact effectively with all levels of the firm.
• Demonstrated commitment to high-quality, at