Case Manager RN - Field - Virginia

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
 
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.

Position Summary:

Hours for this position are Monday-Friday 8:00am – 5:00pm EST.

Applicants must reside in Roanoke Region and be willing and able to travel 25-40% of the time in the assigned region. Mileage is reimbursed per our company expense reimbursement policy. Qualified candidates must reside in Highland, Bath, Lexington, Buena Vista, Rockbridge, Covington, Alleghany, Botetourt, Craig, Roanoke, Roanoke City, Salem, Bedford, Giles, Montgomery, Radford, Pulaski, Wythe, Floyd, Franklin, Patrick, Henry, or Martinsville.

This is a full-time remote teleworker position in Virginia supporting the Early Intervention, CYSHCN, PDN/Vent teams.

The Case Manager RN (CM RN) is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the medical needs of the member to facilitate the member’s overall wellness. Develops a proactive course of action to address issues presented to enhance the short and long-term outcomes as well as opportunities to enhance a member’s overall wellness through integration. Services strategies policies and programs are comprised of network management and clinical coverage policies.

Fundamental Components:

• Through the use of clinical tools and information/data review, conducts an evaluation of member's needs and benefit plan eligibility and facilitates integrative functions as well as smooth transition to Aetna programs and plans.

• Applies clinical judgment to the incorporation of strategies designed to reduce risk factors and barriers and address complex health and social indicators which impact care planning and resolution of member issues.

• Assessments take into account information from various sources to address all conditions including co-morbid and multiple diagnoses that impact functionality.

• Reviews prior claims to address potential impact on current case management and eligibility.

• Assessments include the member’s level of work capacity and related restrictions/limitations.

• Using a holistic approach assess the need for a referral to clinical resources for assistance in determining functionality.

• Consults with supervisor and others in overcoming barriers in meeting goals and objectives, presents cases at case conferences for multidisciplinary focus to benefit overall claim management.

• Utilizes case management processes in compliance with regulatory and company policies and procedures.

• Utilizes interviewing skills to ensure maximum member engagement and discern their health status and health needs based on key questions and conversation.

• Typical office working environment with productivity and quality expectations

• Work requires the ability to perform close inspection offhand written and computer-generated documents as well as a PC monitor.

• Sedentary work involving periods of sitting, talking, listening. Work requires sitting for extended periods, talking on the telephone and typing on the computer.

• Ability to multitask, prioritize and effectively adapt to a fast-paced changing environment

• Effective communication skills, both verbal and written.

Required Qualifications:

• Registered Nurse with current unrestricted Virginia (VA) license or VA ”multi-state privilege” license required.

• 5+ years of clinical practice experience required.

• 1+ year of clinical nursing experience with medically complex members required.

• 2+ years experience with personal computer, keyboard, mouse, multi-system navigation; and MS Office Suite applications (Outlook, Word, Excel, SharePoint).

Preferred Qualifications:

• BSN preferred.

• Pediatric and/or hospital experience with all ages.

Education :

Diploma RN or Associate of Nursing.

Pay Range

The typical pay range for this role is:

$60,522.80 - $129,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will dep