Director, Operations Reporting & Metrics

Job Family

Customer & Business Quality Assurance

About Us 

 

At Transamerica, hard work, innovative thinking, and personal accountability are qualities we honor and reward. We understand the potential unleashed by leveraging the talents of a diverse workforce. We embrace an environment where employees enjoy a balance between their careers, families, communities, and personal interests.  

 

Ultimately, we appreciate the uniqueness of a company where talented professionals work collaboratively in a positive environment — one focused on helping people look forward and plan for the best life possible while providing tools and solutions that make it easier to get there. 

    

Transamerica is a part of Aegon, an integrated, diversified, international financial services group. The Aegon companies employ over 21,500 people and have approximately 31.7 million customers.* For more information,  visit www.transamerica.com. 

 

Who We Are 

  

Transamerica has been making financial services available to the many, not just the few, for more than 100 years. We’re a leading provider of life insurance, retirement, and investment solutions, serving millions of customers throughout the United States. Transamerica’s dedicated professionals focus on helping people live their best lives through saving, investing, and protecting their loved ones. Transamerica is dedicated to building America’s leading middle market life insurance and retirement company, providing a broad range of quality individual life insurance policies, workplace supplemental insurance benefits, workplace retirement plans, individual retirement accounts, and investment products, including mutual funds, annuities, stable value solutions, as well as investment management services. 

 

What We Do 

 

Transamerica is organized by lines of business (Life Insurance, Annuities, Mutual Funds, Retirement Plans, and Employee Benefits), which are supported by Transamerica Corporate (Corporate Development; Finance; Internal Audit; Legislative, Regulatory & Policy; Office of the CEO; People and Places; Brand; Corporate Affairs; Risk; and Technology). 

Job Description Summary

The Director, Metrics & Reporting is responsible for leading all aspects of a diverse, multi-location metrics & reporting team on the business side of a hybrid Business Intelligence environment. Responsible for delivering reporting solutions, data analytics, and decision support to business leaders. Develops and executes reporting strategies that support operational performance management, strategic objectives of the organization, and vision of Business Integration. Partner and collaborate with technology leaders to deliver data and reporting solutions that enable the business to meet or exceed customer expectations.

Job Description

Responsibilities:

• Accountable for accurate and timely execution of ad-hoc, routine, and project oriented metric and reporting needs of operations.  Identify and facilitate broader data needs in partnership with Business Intelligence using Agile BI methods.

• Direct involvement and influence on related BI technology decisions.  Maintains knowledge of industry trends and capabilities to evolve services and tools in support of changing business needs. 

• Fosters strong working relationships with functional leaders in operations, peers within Business Integration, Business Intelligence and IT shared services.

• Proactively work with operations management to develop an understanding of business process and conceptualize dashboards, scorecards, and KPI development.

• Provides increased focus on analytics and drives the development of subject matter expertise.  Share insights on emerging business trends, opportunities, and risks with stakeholders for decision making.

• Continually evaluate rationalization of reporting to identify redundancies, development of automated solutions, and identify efficiencies to minimize manual processes.

• Lead effort to establish data governance and stewardship; support review and approval of data definitions and business rules.

• Responsible for all employee related processes to include hiring, performance management, providing training and growth opportunities, and compensation planning.

Qualifications:

• Bachelor’s degree in technical or business discipline or related experience.

• Five years of progressively related management experience.

• Highly developed analytical, negotiation, facilitation, and consensus building skills.

• Exceptional communication skills; experienced presenter and collaborator with all levels of the