Bench Housekeeping Manager

Location:

Club Wyndham Smoky Mountains

Pay Rate:

Salary - Salary Plan, 60,000.00 USD Annual

Work Shift:

Job Description

Bench Housekeeping Manager

The Bench Housekeeping Manager role is a travel-based position that provides operational support across multiple locations nationwide. This position requires up to 100% travel throughout the United States and will serve in a bench capacity until new business opportunities begin.

Candidates selected for this role must be fully open to relocating anywhere in the country based on operational needs and new business start-ups. Flexibility and willingness to relocate are required conditions of employment.

The Bench Housekeeping Manager will assist with leading a goal-oriented resort housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a clean and comfortable environment for guests to enjoy their well-earned vacation.

Responsibilities

• Lead and promote training initiatives for the HHS Resorts division to create service-driven teams 

• Display leadership in guest hospitality, exemplify excellent customer service, and create a positive atmosphere for guest relations 

• Deliver effective training to ensure employees understand guest satisfaction and expectations, and can demonstrate effective customer service skills 

• Provide leadership that supports a team environment that fosters morale, passion, quality, and respect

• Demonstrate continuous ability to maintain and/or improve customer and guest satisfaction

• Be open-minded and ready to learn from your manager and team members alike

• Lead and manage team member training, development, assignments, and schedules

• Perform daily inspections and assessments and coach and counsel team members

• Recruit team members who reflect our values and create a positive work environment that supports retention

• Communicate with resort and company leadership to set expectations and achieve goals

• Analyze data and make adjustments to meet facility, budget, and compliance goals

Skills

• Interpersonal Skills: Ability to interact with individuals at all levels of the organization

• Communication: Effective written, spoken, and non-verbal communication

• Customer Service: Service-oriented mentality with a focus on exceeding expectations

• Professionalism: Maintain a positive and professional demeanor 

• Decision Making: Ability to quickly make sound decisions and judgments 

• Proactivity: Self-motivated with the ability to effectively prioritize projects and needs

• Team Player: Willingness to provide support where needed to achieve outcomes

• Business Ethics: Demonstrate integrity, respect, and discretion in all business dealings

• Organization: Attention to detail and ability to effectively manage tasks in a fast-paced environment

Requirements

• Must be willing to travel up to 100%

• Must be willing to relocate for new business

• 2+ years of hospitality management or relevant experience

• High school diploma/GED and completion of a craft apprenticeship, or an equivalent number of years in the hospitality industry

• Ability to work a flexible schedule that may include nights, weekends, and holidays

• Computer experience with word processing, spreadsheets, and various software

Not Required But a Big Plus

• Experience in the hospitality industry

• Proficiency in languages other than English, especially Spanish

 

Manage a team. Grow your career.

We don’t hire assistant directors; we hire future directors. There will be a lot to learn, but if you’re willing to put in the work, you will succeed. Assistant directors are typically promoted within two years.

What We Offer

• Paid time off (vacation and sick)