eBike Inside Technical Specialist

Company Description

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. More information is available at www.boschservicesolutions.com. BMW Connected Drive: https://www.bmwusa.com/explore/connecteddrive.html 

Company benefit are eligible from Day 1 of employment, includes but not limited to the following:

• Health and Wellness: Medical, Dental, Vision, Health Savings Account, Flexible Spending Accounts, Telemedicine
• Time off: PTO, PAA (sick), paid company holidays
• Retirement: 401k and Roth IRA with company match
• Company paid benefits: Short-term disability, Long-term disability, Life insurance, and AD&D Coverage
• Additional Benefits: Tuition reimbursement, Employee Assistance Program (EAP), Monthly Incentive Bonuses, Training Completion Bonuses, Shared Accounts Bonuses
• Salary commensurate with market rates, Shift Differential Payment

Job Description

Bosch eBike Systems, the current market leader for pedal-assist electric bike (eBike) drive train components in Europe, is growing quickly in North America as more bicycle dealers sell eBikes "epowered by Bosch." More Information at www.bosch-ebike.com

The eBike Inside Technical Specialist Position is responsible for answering incoming calls and providing excellent customer service to Bosch eBike Dealers in the US.

• • Provide Technical, Service Minded Hotline support to bike dealers in a confident, friendly manner.
  • Respond to end consumer calls for technical, general product support, and spare parts, etc. topics.
  • Troubleshoot, and resolve technical or software related issues of eBikes using active listening and a positive attitude.
  • Excellent verbal and written communication skills.
  • Make decisions on warranty per company guidelines.
  • Document calls/cases in a CRM (Customer Relationship Management) tool.

Qualifications

• Minimum HS Diploma, Associates degree preferred.
• Bicycle shop/industry experience preferred, enthusiasm for bicycles required.
• 2+ years’ experience working in a customer service environment providing phone support or in-person customer support.
• Quick understanding/ learning capabilities, good in working with modern IT / PC and CRM tools.
• Bilingual (English + French) is a plus

Remote Work Requirements:

• An established private work area that ensures information privacy
• A stable high-speed internet connection for remote work

Additional Information

Bosch Service Solutions is a leading global supplier of Business Process Outsourcing for complex business processes and services. Around 9,000 associates at 27 locations support national and international customers in more than 35 languages, primarily from the automotive, travel and transportation, and logistics sectors. More information is available at www.boschservicesolutions.com.

All your information will be kept confidential according to EEO guidelines.

BOSCH is a proud supporter of STEM (Science, Technology, Engineering & Mathematics) Initiatives

FIRST Robotics (For Inspiration and Recognition of Science and Technology)

AWIM (A World In Motion)

Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization is not available.