Products & Services Manager - Outdoor Lighting Smart Attachment Program

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Monday, June 8, 2026

More than a career - a chance to make a difference in people's lives.

Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

Job Summary

This Outdoor Lighting Products & Services Manager role provides consultation and sales support regarding Duke's Outdoor Lighting Smart Attachments Program to governmental, commercial, institutional, and industrial customers. This position requires a customer-facing, team-oriented individual who has a high degree of technical and business expertise to be effectively utilized to help explain the Program and how it can fit customers' needs. This position is also responsible for coordinating and leading internal and external resources to provide the necessary support for deployment of the Program. This position will report to the Manager - Outdoor Lighting Program and will engage with Large Account Management, Community Relations, Marketing, Customer Delivery Lighting, all the while promoting the Program and assisting governmental, commercial, institutional, and industrial customers to subscribe to the Program.

Responsibilities

• Explains all the details of the Outdoor Lighting Program, including complex tariff items, the technical aspects of lighting, product specifications, options and performance, to solve complex customer lighting needs
• Ensures customers' needs are met through effective communication and coordination with the Customer Delivery Lighting design and operations groups
• Engages with, builds relationships, and provides Program promotion, training and support to internal stakeholders such as Large Account Management, Community Relations, Economic Development, and others
• Becomes involved with and helps resolve a wide variety of issues that affect customer satisfaction such as product warranty issues, lighting trespass, tariff questions, and more
• Supports the development and continuous improvement of the Outdoor Lighting Smart Attachments Program initiatives, offerings, and processes
• Develop product, program and service enhancements to improve market effectiveness by participating in Sales and Marketing initiatives which include giving direction to others to ensure that customer needs are satisfied and programs meet financial goals.
• Identify and implement promotional strategies and expand offers to other jurisdictions as appropriate.
• Develop and execute exit strategies for non-performing/underperforming programs.
• Collaborate with program stakeholders to develop and implement marketing campaigns for new and existing offerings.  Measure and analyze performance to lower cost per acquisition.
• Capture and ensure timely follow-up on leads generated by campaigns, events, communications, plans and assessments
• Evaluative key performance indicators that provide opportunities to improve lead generation and close rates by implementing initiatives to improve performance.
• Develop and execute initiatives to improve the effectiveness of more convenient service channels while measuring and analyzing results.
• Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and resources.
• Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
• Create mutually beneficial internal relationships by effectively communicating program/market plans and performance results.
• Standardize programs across all jurisdictions where business justification exists.
• Deliver on expected P&L , financial growth targets, customer satisfaction scores and regulatory objectives for products, programs & services
• Develop, communicate and execute long-term/ annual program plans, market and segment plans to deliver financial results in total and for each jurisdiction
• Deliver plans within capital and O&M budget.
• Understand and interpret EM&V reports and adequately represent program related areas.
• Represent company as Duke Energy in addressing elevated customer complaint resolution, disputes, and other customer requests.
• Review work processes within assigned programs and implement as required.
• Develop/maintain a productive business relationship with the external program support vendors.
• Mana