Switchboard Operator

JOB SUMMARY:

Under the direction of the PBX Supervisor, operates switchboard and other equipment to ensure effective communication throughout the medical center. Exhibits the F.I.R.S.T. values (Friendliness, Innovation, Respect, Service, and Trust).

                       

ESSENTIAL FUNCTIONS, DUTIES AND RESPONSIBILITIES:

1. Relays and terminates incoming and outgoing calls.
2. Operates the maintenance computer for emergency alarms.
3. Controls distribution of departmental keys and ensures safekeeping of patient valuables.
4. Demonstrates a commitment to professional accountability and growth to maintain and expand knowledge and skills.
5. Contributes to the achievement of the mission and philosophy of the Organization.
6. Contributes to the effective operations of the Organization by demonstrating dependability in job performance.
7. Demonstrates a commitment to incorporating the core concepts of patient family centered care into practice (dignity, respect, information sharing, and participation). 
8. Demonstrates a commitment to the development and implementation of shared governance across the Organization.
9. Performs other related duties as assigned.

 

WORKING CONDITIONS, HAZARDS AND PHYSICAL EFFORT:

Small working station environment with normal levels of noise. Long periods in a stationary position. Able to work with many interruptions and under pressure. The task of this job does not involve exposure to blood, body fluids, or tissue. Must be able to move or position 25 lbs. independently.

 

CONTACTS WITH OTHERS:

Contact with all Associates, patients, visitors, physicians, vendors, local fire department and emergency medical technicians.

 

EQUIPMENT USED/SPECIAL SKILLS REQUIRED:

Operates switchboard, beepers, voice paging system, computer and printer for emergency alarms. Excellent communication skills with clear, distinct voice and motor coordination required.

Qualifications

Previous healthcare switchboard experience preferred. Computer knowledge helpful.