Donor Services Senior Manager – West Pasco

Description

About Us:

• If you’re looking for an opportunity to transform the lives of poor and homeless men, women, and children in your community, we may have a job for you.
• Since 1972, Metropolitan Ministries has been providing life-changing solutions for those who are homeless and at risk of becoming homeless in Tampa Bay.
• We are a grassroots, donor, and volunteer-fueled community nonprofit. At Metropolitan Ministries, we serve families in Hillsborough, Pinellas, Pasco, Polk and Hernando counties with compassion, practical help, and a willingness to make a huge difference. 

What we offer: 

· Salary: $45,000-$55,000

· Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.

· Preventative care is 100% covered (free) on all plans.

· PTO is offered to full-time and part-time employees. 

· 11 days of PTO and 10 paid holidays annually. 

· Option to participate in the 401K plan with employer match. 

· $15,000 in employee Life Insurance paid for by Metropolitan Ministries.

· Employee Assistance Program

· Option to participate in supplemental group insurance plans at affordable rates.

· Tuition reimbursement program

· Training and career development.

· Discounted membership at the YMCA.

Job Functions:

The Donor Services Senior Manager will support the donor experience through donor interactions and relationships and help drive quality donor experience through cross-functional teams. The Donor Services Senior Manager is responsible for accuracy and quality customer service for our donors as well as management and the oversight of volunteers responsible for receiving donations at our West Pasco Campus. The Donor Services Senior Manager will be the onsite Donor Services point of contact at our West Pasco Campus, acting as part of a larger department based in Tampa, and will be responsible for donation receiving/receipting at our campus and holiday drop-off sites, completing in-kind gift data entry, processing financial gifts, and overseeing gift card management for Metropolitan Ministries, as well as supporting campus donor engagement initiatives to ensure positive donor experience. The Donor Services Senior Manager will work collaboratively with and support all departments to ensure our clients and donors are served and stewarded with dignity, hope and gratitude. 

Essential Responsibilities:

• IN-KIND DONATION RECEIVING, DATA ENTRY, AND DONOR EXPERIENCE SUPPORT:
• Support campus donor engagement initiatives to ensure excellence in the donor experience, including tours, donor interactions, etc. as needed
• Oversee donation receiving at West Pasco Campus donation drop-off site, including training volunteers daily to greet donors, receive, and receipt in-kind donations, as well as initial donation quality assessment for sorting preparation
• Provide training for West Pasco campus employees in donation receipting best practices and policies for in-kind gifts
• Accurately and efficiently record in-kind donations
• Coordinate swap/resetting partner in-kind donation bins
• HOLIDAY DONOR LANE/DONATION RECEIVING:
• Lead, train, and support Holiday Volunteer Leaders at holiday donation drop-off site, including training volunteer leaders to greet donors, receive, receipt, and properly record in-kind, gift cards, and financial donations
• Hire and oversee seasonal employees, training them to greet donors, receive, receipt, and properly record in-kind, gift cards, and financial donations
• Assist with other holiday locations as needed
• FINANCIAL GIFT PROCESSING & GIFT CARD MANAGEMENT:
• Accurately and efficiently process/deposit and report financial gifts, including checks, credit cards, and cash gifts, following procedure and ensuring donor intent
• Provide training for West Pasco campus employees on procedure for handling financial gifts
• Support other Donor Services functions as needed, possibly including working with monthly recurring gifts, auditing online giving, and processing gifts from other donation channels.
• Continually strive to become a subject matter expert in all software products used by Donor Services: Virtuous, GoFundMe Pro (formerly Classy), CashPro (BOA product), marginal knowledge of Raisers Edge, among other software products.
• Manage gift card inventory log and campus/holiday distribution and reporting to the accounting team
• Assist with inbound/campus mail as needed
• CULTURE AND ETHICS:
• Demonstrate a passion for the mission, vision, and guiding values of Metropolitan Ministries. Work in a cooperative manner with staff, volunteers, and collaborative partners to achieve comm