Customer Success Advocate I

<div class="content-intro"><p><strong>The Company&nbsp;</strong></p> <p><span data-olk-copy-source="MessageBody">Versaterm is a global public safety solutions company helping agencies transform their organizations by providing innovative solutions, expertise and an unwavering dedication to customer service. We are on a journey to build a public safety technology platform that will enhance community safety by creating purposeful integrations across the public safety spectrum. We deliver intuitive tools developed for public safety agencies, forensic labs, court systems, schools and other institutions. Our selective growth strategy focuses on improving customer and user workflows for more efficient and effective operations, leading to better service and outcomes.&nbsp;</span></p> <p>Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.&nbsp;</p></div><p><strong>The Role</strong><br>The Customer Success Advocate I is a relationship-driven advisor responsible for ensuring&nbsp;customers achieve measurable outcomes using the organization’s products and services. This role manages a portfolio and acts as each customer’s advocate—guiding adoption, facilitating onboarding, and proactively identifying opportunities for deeper value realization. The role partners cross-functionally with Product, Support, Sales, and Leadership to deliver a unified customer experience, bring customer insights back into the business, and influence product enhancements. The role runs renewal discussions, quarterly business reviews, and ensures alignment with the customer’s strategic goals while continuously educating them on new capabilities, best practices, and operational improvements. The role is accountable for customer retention, satisfaction, and alignment to business outcomes.</p> <p><strong>What You'll Do</strong></p> <ul> <li>Serve as a trusted advisor and primary point of contact for enterprise accounts.</li> <li>Build deep understanding of each customer’s business goals, organizational structure,&nbsp;challenges, and success metrics.</li> <li>Maintain accurate customer contact information; track org changes, decision makers,&nbsp;and stakeholders.</li> <li>Prepare and lead standardized quarterly touchpoints and QBRs, driving strategic&nbsp;conversations and showcasing value delivered.</li> <li>Align with customers on agency goals, program objectives, and annual business&nbsp;outcomes.</li> <li>Review corpor