Intern Sales associate

Job description

La Maison Du Chocolat - La Maison Du Chocolat is the most famous French Luxury Chocolatier. Founded by Robert Linxe in 1977 realizing his vision of “restoring chocolate in all its nobility” he opens the first boutique dedicated entirely to chocolate in Paris. More than 40 years later, La Maison Du Chocolat operates in 7 countries with more than 45 boutiques, e-Commerce and a vast Corporate Sales program.

Your mission : 

Enhance the Client Experience

• To acquire, cultivate and maintain relationships with our clients through deep product knowledge, personal engagement and luxury service, including:
• Greet and welcome clients throughout all areas of the store   
• Connect with clients in a genuine and meaningful way, going to "where they are" to emphasize readiness to assist/prioritize them
• Provide clients with advice and knowledge that they may not have realized they needed, revealing the “genius of chocolate” and our creations
• Make every client interaction a personal and seamless experience
• Exhibit behaviors that support client satisfaction goals (KPIs)
• Educate self and client on merchandise, events, promotions, policy and services
• Recommend items based on expert product knowledge and client preferences

Cultivate and grow client base

• Cultivate the client relationship through personalized connection
• Acquire and build client base primarily through forming relationships with new clients and maintaining/retaining/”building spend” of existing clients
• Strategize own business and be self‐motivated; take initiative to increase individual and team success

Champion operational excellence

• Assist in operational tasks (actively maintain selling floor, back-of-house, fill in stock, uphold health and safety precautions/cleaning, etc )
• Follow and implement company policies and procedures
• Diligently record all client information for orders and ensure they are communicated/filed properly
• Complete daily opening and/or closing duties as assigned by management team
• Ensure high levels of cleanliness/hygiene when handling any product
• Maintain professional appearance and adherence to attendance/punctuality/timekeeping policies

Contribute to team success

• Partner with others and/or other channels to provide the best Client Experience
• Create a positive work environment through teamwork and collaboration
• Maintain positive working relationships throughout the company

 

QUALIFICATIONS

• A good level of English is required  B2/C1 minimum
• First experience of sales in luxury retail or restaurant industry; culinary experience a plus
• Proven ability to drive positive customer experiences that build loyalty and deliver measurable results
• Industry awareness and business acumen
• Strong verbal and written communication skills
• Excellent organizational skills
• Passion for gastronomy
• Essential skill sets: Attention to Detail; Self Management; Emotional Intelligence; Communication
• Flexibility to work a retail schedule which will include evenings, weekends and holiday
•  

Internship : Between 3 and 12 months bellow your availability

Starting date :  Between August and mi-October 

Location : New-York City. Manhattan 

 

Savencia is an international, family-based and independent food group infused with strong corporate values and a vocation: “Leading the way to better food”. With more than 23,000 employees in 34 countries, Savencia develops innovative products of high quality that are mainly commercialized in Retail and Food Service.
Groupe SAVENCIA consists of two entities: SAVENCIA Fromage & Dairy, a major player in processing milk and the world’s #5 cheese manufacturer with strong brands, and SAVENCIA Gourmet, an international player in Premium Food Service, also presents in retailing and shops and specialized in sweet gastronomy / chocolate, charcuterie and seafood brands.
To know more: https://www.savencia.com/