Manager, Analytics Implementation

Why PlayStation?

PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more.

PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team.

The PlayStation brand falls under Sony Interactive Entertainment, a wholly-owned subsidiary of Sony Corporation.

Manager, Analytics Implementation

San Diego, CA

The Manager, Analytics Implementation position is responsible for a team of client-facing Analytics Implementation Developers requiring technical and business/marketing skills. This role will lead a small group of individual contributors to define excellent service at all points in implementation projects. The manager takes ownership to serve as a point of escalation for both business and technical challenges throughout any project. In so doing, they will contribute to the delivery of projects across a portfolio of several PlayStation verticals. While not a programming position, it is a very technical job with constant customer interaction. At the manager level, responsibilities also include Agile project management, representing the team in multi-functional forums, and having a voice in budget management. The manager will lead not just the day-to-day tasks of team members, but also their long-term development, including fiscal year goals, assessing performance, and creating opportunities for skill improvement. The responsibilities listed are not all inclusive and additional duties may be assigned.

Responsibilities:

• Communicate confidently and proactively with customers throughout the project lifecycle
• Handle multiple client engagements simultaneously
• Handle customer expectations appropriately and keep projects on schedule and within scope
• Review team members’ analytics implementation strategies in response to client business requirements and important metrics
• Technical specification writing, telemetry concept overviews, and business/executive presentations
• Advise key collaborators and drive client success for critical business impact drivers
• Lead reports in program management and Agile development process to ensure reliable delivery and program consistency
• Provide mentorship to team members and assist in technical discussion with engineering partners to resolve issues
• Provide business mentorship to team members to promote clear and concise data delivery work, dashboards/visualizations, and business communication across the portfolio
• Assist with business leadership functions of team including cost projections and estimations

Qualifications:

• 5-7 years of experience working in analytics or software engineering
• Extensive experience working with Adobe Analytics or similar tools
• Managerial experience as an analytics implementation team lead
• Web development experience
• Solid understanding of common analytics use cases including metric definition, dashboard creation, online marketing, advertising technology, digital attribution, experimentation, and media consumption
• Intermediate-to-advanced JavaScript skills
• Passion for the internet domain and use of technology to solve business problems
• Must be self-motivated, responsive, professional and dedicated to customer success
• Possess a pro-innovation approach to problem solving
• Exceptional organizational, presentation, and communication skills both verbal and written
• Proven ability to learn quickly, be a great teammate, and handle change well
• Bachelor’s degree or equivalent work experience
• Experience in large-scale software engineering organizations (Agile or related experience)

Desired qualifications:

• Experience with Adobe Experience Cloud (Adobe Analytics, Adobe Target, Adobe Experience Manager, Adobe Launch, Adobe Experience Platform)
• Experience with DOMO, Tableau, AWS Quicksight, or similar
• Website optimization consulting experience
• Experience in React Native or similar frameworks
• Experience with mobile application analytics implementation
• Experience with custom schema definition using Snowplow, Segment, Google Analytics 4 or similar
• Working experience with collaborative source code management using Gi