Sr. Professional Services Consultant, Prisma Access (TS Clearance)

Company Description

*Top Secret Clearance is required (TS/SCI preferred) for this role.

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.

Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

FLEXWORK is an employee-centric reimagining of how we work. We built FLEXWORK based on employee feedback – it is about flexibility, trust, and choice whenever possible. It’s been a journey of disruption that has yielded the best of our values. We offer as much flexibility as possible, and choices that enable you to be most productive, including benefits that meet your needs and learning opportunities that you feel passionate about.

Job Description

Your Career

You will provide guidance and technical support to clients deploying our security integrations. You’ll act as the technical partner, providing strategic guidance around complex systems to secure a digital environment. Interacting directly with the client, you’ll partner closely with client personnel to guide and suggest integrations to better serve their success. Your thorough understanding of our product integrations contributes to the development of new principles and concepts – providing detailed analysis around what’s working, what’s not, and what could be better. 

You enjoy implementation work, are proactive about resolving potential concerns, and operate well around strict best practices that enable our clients on their road to a more secure digital world. You’re creative, innovative, and you love a challenge – learning how integrations might work better around new products and technologies. 

We expect office-based employees to be in the office four days per week, with one day working from where they choose. We believe being together facilitates casual conversations and those magic moments where we can work on issues and ideas informally. These moments build capability and deepen trusted relationships and allow our people to feel safe in taking risks and being disruptive. Like so many companies, we are working through the details and things could change …. but in general if a role is deemed office-based we want our teams to be together four days per week.

Your Impact

• Build and implement new architectures leveraging our security products and services 
• Migrate customers from legacy hardware onto Palo Alto Networks products
• Create custom security policies and application signatures for unique client environments
• Implement network segment controls in accordance with NIST and RMF frameworks
• Troubleshoot integration issues, perform debug analysis, and mitigate threat events
• Maintain the implemented solutions and provide mentorship on code upgrades, changes to the platform, and new technology developments
• Validate and implement proof of concepts in lab environments
• Provide the customer with support on technical implementation and strategy, communicated from engineering to C-suite executives
• Work dedicatedly with our Technical Assistance Center to troubleshoot and diagnose cases as escalations arise

Qualifications

Your Experience

• Experience with troubleshooting network connectivity issues and maintaining operational environments
• Experience with classified transport networks and cloud providers, including AWS, GCP, or Azure
• Experience designing and implementing LANs and VLANs
• Experience with IDS/IPS solutions and technologies
• Strong understanding of VM/Public Cloud 
• Experience leading security solutions in large environments
• Understanding of various security threats, internet protocols, and applications
• Detailed technical experience in the installation, configuration, and operation of high-end firewall appliances, ideally our products
• Strong TCP/IP networking skills
• Can effectively multitask
• Excellent written and verbal communication skills, with confirmed ability to communicate with senior leaders and technical peers
• Project leadership experience - ability to drive organizations and resources to complete required tasks in service of end goals 
• Travel required (up to 25%) 

Additional Information

The Team

Our professional services team is critical to our success and mission. As part of this team, you enable customer success by providing support to clients post-sale. Our dedication to our customers doesn’t stop once they sign – it evolv