Chief Nursing Officer - CNO - Adult Services

Position Title:

Chief Nursing Officer - CNO - Adult Services

Department:

Administration

Job Description:

General Description:

The Chief Nursing Officer (CNO) has accountability for daily operations, ensuring that nursing care performance at the facility level meets the quality, safety and financial targets established by the system. The CNO leads facility-wide professional nursing care, in alignment with the American Nurses Association’s Standards of Practice and Professional Performance, the Code of Ethics for Nurses and the Social Policy Statement in the pursuit, attainment and maintenance of Magnet Recognition Program.

In a matrix reporting relationship with the facility Chief Executive, the CNO in partnership with the Chief Medical Officer (CMO) and Chief Operating Officer (COO) collaborates to implement and evaluates the impact of strategies and initiatives to improve quality, safety, staff and patient engagement outcomes. The CNO operationalizes the immediate strategies, leading the professional nursing staff in implementation and change management in the context of their own environment.

Participates as a member of the System Chief Nurse Executive’s Council, in standardization and evaluation of clinical operations to establish desired nursing outcomes relevant to nursing practice system-wide. As a member of the facility’s leadership team, the CNO is expected to demonstrate transparency, integrity, and consistency in all interactions and to work collaboratively with peers, supporting them as well as holding them accountable as members of the leadership team. Serves as an ex-officio member of the facility’s Medical Executive Committee.

Essential Responsibilities:

Communication and Relationship Building

Effective Communication—Demonstrate skill in interpersonal communication.

• Communicate in a way as to maintain credibility and relationships.
• Make oral presentations and produce written materials to diverse audiences.
• Create a shared vision.
• Assert views in non-threatening, non-judgmental ways.

Relationship Management—Create a trusting environment by following through on promises and concerns, establishing mechanisms to follow-up on commitments and balancing the concerns of individuals with facility goals and objectives.

• Engaging staff and others in decision-making, promote decisions that are patient-centered.
• Facilitate consensus building to achieve outcomes through engagement of stakeholders.
• Inspire desired behaviors and manage undesired behaviors by addressing and modeling appropriate conflict resolution.

Diversity—Establish an environment that values diversity (e.g. age, gender, race, religion, ethnicity, sexual orientation, culture).

• Establish cultural competency in the workforce.
• Incorporate cultural beliefs into care delivery.
• Provide an environment conducive to opinion sharing, exploration of ideas and achievement of outcomes.

Community Involvement—Represent the facility to non-health care constituents within the community, serving as a resource to community and business leaders regarding nursing and health care.

• Represent the community perspective in the decision-making process within the facility.
• Serve on community-based boards, advisory groups, and task forces.

Medical and Staff Relationships—Build credibility with physicians as a champion for patient care, quality and the professional practice of nursing. Create opportunities for physicians and nurses to engage in professional dialogue.

• Collaborate with medical staff leaders and other disciplines in determining needed patient care service lines, equipment, facility needs, developing patient care protocols, policies and procedures.
• Confront and address inappropriate or disruptive behavior towards patients and staff using medical staff bylaws to address physician performance issues.
• Represent nursing at medical executive committee and other department and medical staff committees.

Academic Relationships—Accountable for maintaining and promoting positive academic relationships within the facility, in support of system-wide strategies relative to nursing workforce, education and development.

• Determine current and future supply and demand for facility nurses to meet the care