Front Office Lead

Assist with guest check-in/check-out and handle reservation inquiries 

Train front office agents on hotel systems, policies, and procedures 

Prepare operational reports for management as needed 

Resolve guest complaints and disputes professionally and efficiently 

Ensure consistent delivery of exceptional guest service 

Perform shift duties and support daily front desk operations 

Maintain strong working relationships with management and staff 

Lead and guide front office employees to achieve performance goals 

High School Diploma or GED required 

Minimum of 6 months of hotel and guest service experience 

Proficient in Microsoft Office applications 

Familiarity with hotel property management systems 

Ability to lift up to 50 lbs and stand for extended periods 

Willingness to work varied shifts, including weekends and holidays 

Comfortable working in diverse environments, including casino floors